Trainee Learning Technology Consultant
Our client, one of the largest and longest established adviser network in the UK and the largest distributor of financial advice in the UK, is seeking a Trainee Learning Technology Consultant to lead the configuration of the Learning Management System, The Learning Hub (TLH), to evolve it’s technological and process design in support of our client’s business. The chosen candidate will be required to support the configuration in respect of all other LMS learner groups through reference to regulatory requirements across the SMCR and relevant Training and Competence Schemes. The purpose of the Learning Technology Consultant role is to create and deliver the required regulatory, policy and product assessments and provide a bespoke learning co-ordination and1st line technical support service to Signature and high value Learning Licence Clients. Key responsibilities will be as follows: · Ensure the operational maintenance of the LMS to deliver a high-quality experience supporting the needs of all users. · Extensive Client liaison regarding regulatory and technological matters, via both oral and written communication to an entirely UK based population. · Be a key point of contact regarding TLH service to internal stakeholders in order to provide first line support to ensure the smooth running of the day to day service against business area processes and SLAs. Support the evolution of the LMS in the configuration of its functionality to deliver additional features, working with the management team along-side the Learning Technology Consultant. Collaborate with the three learning environments to identify and maintain adequate user competency through access levels and training. Create LMS learner guidance in the form of updates to user guides, and the compilation of frequently asked questions documents. · Provide a 1st line and 2nd line service for system issues, in conjunction with corporate IT where required, and escalate 3rd line queries to Learning Pool Service Desk when required. Create assessments to meet client specifications using question bank resources, client assets and corporate intelligence. Set audiences in accordance with client specification. Liaise with our client’s Learning Manager to obtain specialist content to service bespoke client needs. Launch of assessment via The Learning Hub (TLH) to Client key contact for approval and subsequently full launch to defined learner population. Enable management information on assessment results, as defined in the initial scope and produces bespoke management information upon request, within a timely manner. Create and assist with queries surrounding Learning reports for Firms Supervisors. Support adviser firm’s supervisors in the monitoring of learning outcomes, creating and assigning additional set or bespoke tests where necessary. Provide internal and external remote demonstrations regarding the use of the TLH, ensuring that all user guides, are created and kept up to date. Resolve internal and external queries in relation to TLH in a professional and efficient manner in accordance with SLAs. Any query not resolved within the agreed SLA to be escalated to the Learning Technology Consultant. Develop and maintain documented procedures of core activities. Work with other group colleagues in the use and evolution of TLH. Create learning events including associated activities, resources and feedback on TLH, across all learner audiences. To undertake projects as and when required, to support the needs of the business or to achieve departmental objectives. Risk: · Awareness of Operational and Regulatory risk, which may impact the company. Responsible for reporting to their Line Manager any risk which may impact on the business. Treating Customers Fairly and Retail Conduct Risk: · To highlight to your Line Manager procedures and processes that do not adhere to the principles of TCF/RCR and to put forward suggestions that improve the TCF/RCR practices within the department. Three Lines of Defence: · To deliver your role competently and comply with the relevant standards and procedures, ensuring that our client delivers a service where suitable advice is given to the end consumer, which is adequately recorded and ultimately promotes that customers are treated fairly. This can either be through direct influence or in a support services capacity. Information Security: · Awareness of all information security principles, policies and procedures and ensure these are followed on a daily basis. Remain vigilant at all times and report any security concerns, suspicions and/or breaches in a timely manner. Applicants must have the following qualifications, knowledge, skills & experience to be considered for this role: · Strong practical application of Microsoft Office suite, especially Excel, to include pivot tables, use of macros and analysing large data sets (over 2000 records). · Previous experience of working with Totara v2.9+ to include: o Course/Program creation o Audience creation and application o Report Builder o User Administration · Regulatory expectations of Training & Competency Schemes as set out in the FCA handbook. · Implications of Appointed Representative (AR) versus Directly Authorised (DA) Adviser Status within the financial services industry. · Understanding of the implications of Senior Manager Functions (SMF) within both AR and DA environments. · Qualified in CeMAP and CIFA · Good UK degree or equivalent in IT, business or similar relevant subject · Experience of working within an administrative and client interactive role and working to deadlines. · Experience of engaging with external clients, achieving customer service excellence. · Knowledge of the financial advice process. · Experience of working within the Financial Services industry. · Knowledge of FCA CPD requirements Closingdate for applications is Wednesday 7 March 2018.Applicants need only apply if they have an exact match with the skill sets stated. Strictly in the first instance all responses must be via e-mail quoting the reference number in the subject line.