SALESFORCE ADMINISTRATOR The Role: We’re currently seeking an exceptional Salesforce Administrator based in our Coventry to look after and manage 80-90 users. Responsibilities of the role include: ● Business analysis, including identifying areas of improvement, gathering requirements from stakeholders, managing a development roadmap and reporting to directors. ● Dealing with day to day enquiries and requests for support, report writing and training The successful candidate should possess the following skills, experience and qualifications: Personal profile: ● Excellent communication and interpersonal skills, both face to face and over the telephone, technical and non-technical. ● Highly motivated and organised with a dynamic customer-focused attitude ● Ability to remain calm under pressure and prioritise work accordingly. ● A clear understanding of the need to lead and work within established processes. Experience: ● Minimum of 3 Years’ experience within a Business Analyst role working with the Salesforce.com platform. ● Appropriate Salesforce Accreditation - Salesforce.com ADM201 & App Builder certified as a minimum. Additional certifications such as Platform Developer are advantageous. ● Strong Salesforce.com configuration, customisation and integration knowledge. ● Experience in Salesforce.com APEX & Visualforce development advantageous. ● Capable of managing Salesforce.com orgs for small to medium sized businesses with 100-200 users. ● Understanding of Salesforce.com Communities, including setting up, customising and managingcustomer & partner facing communities. ● Experience with accounting, management accounting and finance practices. ● Experience using Salesforce.com to manage the full customer lifecycle from lead generation, forecasting & pipeline management, to invoicing & order processing and ongoing support through helpdesk and customer relationship management. ● Demonstrate project management, including writing a specification or statement of works detailing requirements, lead times and resources required. Salary: Negotiable dependable on experience and also available to contractors We offer full training and career development and successful candidates will have the ability to develop in a successful and rapidly growing business.