Head of Digital

Youth Business International
London (Greater)
10 Feb 2018
15 Feb 2018
Contract Type
Full Time
Youth Business International (YBI) is seeking a Head of Digital to help us deliver our ambitious strategy as our network seeks to deliver a step change in the number of young people accessing our products and services and equip them to thrive in a digital, globalised world. This challenging role provides an exciting opportunity to become a key member of a dynamic international NGO supporting under-served young entrepreneurs at scale around the world.

Job Description

Job Title: Head of Digital

Location: London (with occasional travel – up to 15 days per year)

Term: 12-month contract with the possibility of extension

Hours: Full-time (Mon-Fri, 37.5 hours pw)

Reporting to: Director of Programme Delivery, London

Salary: £45,000 – £51,000 per annum (depending on experience)

About YBI

Youth Business International (YBI) is the global network of expert organisations in over 45 countries supporting underserved young entrepreneurs to turn their ideas into successful businesses, creating jobs and strengthening communities.

Young people are a critical resource. However, with 71 million young people currently unemployed across the world, this potential is not being realised. Furthermore, of those that are working, many do not earn enough to lift themselves out of poverty.

Addressing the youth employment crisis is imperative, not only for the well-being of young people but also to ensure sustainable, inclusive growth and social cohesion globally.

Empowering young people to succeed in self-employment is part of the solution. Young entrepreneurs create new jobs and shape local economies. Young people equipped with entrepreneurship skills are better able to navigate the challenges of today’s rapidly changing job market.

What we do

We connect and support expert organisations (our members), partners and young people to develop and scale new solutions to the critical challenges facing underserved young entrepreneurs. As a result, our members deliver better quality support to more young people.

Over the last three years (2015 - 2017), the YBI network has supported 175,445 young people with entrepreneurship training and helped 64,637 young people to start or grow a business. In total, 427,402 young people have been engaged through outreach activities.

YBI’s Network Team in London and Bogota facilitates network activity to:

LEARN: Building impactful organisations.Our members have diverse expertise across the full range of youth entrepreneurship support services. We deliver training and other capability development support, facilitate member learning exchanges and connect members to partners with relevant expertise. For example, we recently engaged one of our members in the UK, UnLtd, to design and deliver social entrepreneurship training across the network, from Germany to Mongolia.

INNOVATE: Developing new products and services.By convening the collective expertise of the network, we can identify gaps in support for young entrepreneurs, not just in one market but around the world. Using this insight, we work with members to develop new solutions. For example, we are supporting members in Europe to develop a digital platform to increase market access for young entrepreneurs.

INFLUENCE: Generating and leveraging evidence. As a global network we are well positioned to address the lack of robust evidence on youth entrepreneurship. We work with members to undertake research on priority themes and use the learnings to drive change in policy and practice. For example, we are currently conducting longitudinal research on the impact of mentoring with the University of Middlesex. The findings will be shared in national and international forums.

Building digital capabilities lies at the heart of our strategy. Young people need the digital skills and mindset to thrive in the new economy, whether they enter employment or start their own business. Many young people will do both. YBI’s members need to have the digital knowledge and skills to prepare young people for a changing world of work and to maximise the opportunity of digital to reach more young people with their services. The YBI Network supports the building of these capabilities at member and young entrepreneur level and is constantly seeking to innovate new digital products and services so that we can serve our membership better.

Key Responsibilities

This is an exciting opportunity for a Head of Digital or similarly experienced professional to work for a dynamic, international charity. The successful candidate will have the drive, ambition and vision to help YBI deliver its strategic goals. Key objectives for this post-holder are:

1.Support the team to digitise our suite of products and services and lead on the development of new, sector-defining digital products that respond to member and young entrepreneur’s needs

2.Build a culture of innovation and digital practices that drives transformative change across the YBI network

3.Lead on strategic initiatives that build the network’s digital capabilities

4.Support YBI’s members with the development of digital products that have the potential to scale and lead on digital project management within the Network Team

5.Contribute to YBI’s vision for youth entrepreneurship in the digital age and the development of a digital strategy that responds to the challenge and opportunities of the changing world

1. Strategy & Planning

·Develop a digital roadmap for YBI that will enable the maximising of digital opportunities for young entrepreneurs and YBI’s members globally and increasing the effectiveness and reach of our work.

·Collaborate with organisational leads and external consultants to design and deliver the digital roadmap.

·Advise on and advocate for digital solutions and approaches across the organisation.

·Communicate the network’s digital strategy to stakeholders at all levels, including staff, senior management, members, and partners.

·Own the architectural vision and advise on key technology decisions, ensuring core operational stability whilst at the same time enabling the network to respond to changing demands and opportunities.

·Work with the Fundraising Team to identify suitable partners that will enhance the network’s digital product and service portfolio and ensure delivery of digital products in line with donor funding agreements

·Oversee management of risks, obstacles and technical hurdles. Advise, or seek advice, on Intellectual Property and legal considerations related to scaling innovations co-developed with members and partners.

2. Culture & Skills

·Support the creation of a digitally-literate Network Team and organisational culture.

·Lead the development of Digital Product Management best practice.

·Collaborate with subject matter experts and members on the creation of a common innovation approach in the network, championing User Centred Design, and Agile methodology.

·Build an international community of digital trailblazers and diffuse knowledge on digital precedents, innovation and maturity.

·Define a digital maturity framework that supports the network’s ambition to scale digital innovation to YE’s and the sector.

3. Digital Delivery

·Lead on YBI’s ‘Sky’s The Limit’ Global Expansion project, and other flagship digital projects, ensuring effective governance, stakeholder management and project management, including budget and resource allocation. Oversee the work of technical teams, consultants and secondees on the project.

·Support programme managers with the development and delivery of regional/global digital transformation programmes.

·Define and monitor digital product metrics that target product performance against the organisational strategy and network / member / YE outcomes.

·Support the team on key aspects of the product lifecycle including R&D initiatives, business case reviews for both new digital opportunities and in-life digital products and services, roadmap prioritisation, and advise on key technical and architectural decision-making.

·Enable a cross-functional team of digital product managers, project managers and technical staff to deliver on their product strategies. Build expertise and good practice in digital product management and delivery across the team and wider organisation.

·Provide oversight of outsourced supplier relationships.

·Manage one or more digital products. Where relevant, work with other teams to develop the skills of those with direct responsibility for the purpose and outcome of digital products to become digital product managers.

·Lead on the implementation of Agile development methodology across digital products, and own metrics to monitor and target performance of digital products.

·Maintain up-to-date knowledge of current and emerging technologies, industry trends, standards and software development best practices.

5. Leadership & Management

·Enable and motivate others in the network team to adopt digital behaviours and provide appropriate training and mentoring to colleagues and network members as needed.

·Track and control the functional budget, and track and report key operational performance metrics, continuously improve based on progress.

·Undertake people and performance management of any line reports, secondees and interns, motivate them to achieve, provide appropriate coaching and mentoring while challenging them to grow and develop in their roles. Conduct staff appraisals and ensure YBI’s People policy is upheld at all times.

Person Specification

Professional Experience:

Experience of agile project management best practice (essential)

Experience of product R&D techniques including user centred design and/or Design Thinking (essential)

Experience of digital product management (essential)

Good knowledge of Microsoft technology stack, virtual Windows server environments, and Amazon Web Services (essential)

Understanding of full stack web development and knowledge of best practice web technologies (essential)

A track record in significant transformation programme delivery and change management in a digital/mobile/IT context (essential)

Experience of working in a network, or in circumstances with diverse and geographically distributed stakeholders (desirable)

Background in entrepreneurship / youth development / international development (desirable)

Experience of line managing and developing a high performing team (desirable);

Experience of service design and/or UX (desirable)

Extensive experience of Salesforce.com technology stack (desirable)

Professional Skills:

Computer Science degree, or similar relevant experience (essential)

Understanding/experience of non-profit organisations, in particular Monitoring & Evaluation processes (desirable)

Diploma in Digital Product Management or similar qualification or relevant experience (desirable)

Personal Skills:

Fluency in English (essential))

Excellent communicator and ability to relate to people at all organisational levels and from different cultural backgrounds(essential)

Ability to see and balance the big picture in a large and complex organisation with the attention to detail necessary to ensure delivery of programmes and projects (essential)

An excellent standard of written, listening and oral communication skills, including report writing and presentation skills, for a diverse range of situations and settings (essential)

Ability to demonstrate commitment to reflection, learning and improvement in practice (essential)

Ability to demonstrate initiative (essential)

Ability and willingness to travel occasionally (essential)

Working Arrangements

You will be based in our London office and line managed by the Director of Programme Delivery, also based in London.


If you are interested in applying, please send your CV (maximum 2 x A4) and a covering letter to the email provided. Your covering letter (maximum 2 x A4) should:

-Explain why you want this job;

-Explain how your background and experience make you a suitable candidate – please use examples of specific projects and achievements;

-Show what relevant skills and knowledge you will bring, referring to the person specification;

-If you are applying to work from our London office, you must confirm you have an existing right to work in the UK (we are unable to accept applications otherwise).

-Confirm where you saw this job advertised

Please let us know if you require any reasonable adjustments, due to a disability, to assist you in completing your application and/or participating in a selection test or attending an interview in the event that you are short-listed.

Closing date: 9am on Monday, 26th February 2018

Interviews: W/C 5th March 2018

This job was originally posted as www.cwjobs.co.uk/job/79980316

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