Technical Support Consultant - Unix / SQL

Recruiter
Davanti Solutions
Location
London (Greater)
Posted
10 Feb 2018
Closes
15 Feb 2018
Contract Type
Permanent
Hours
Full Time
Technical Support Consultant - Unix / SQL

The Technical Support Consultant role is client facing and involves daily interactions with clients while investigating and troubleshooting issues in delivering SMS, MMS, Email and Mobile App Push Notification campaigns on an industry leading cloud based system.

Requirements

  • Ability to use the Linux command line
  • Ability to write complex SQL queries
  • Ability to analyse complex technical issues
  • Excellent troubleshooting and technical problem resolution skills
  • Excellent verbal and written communications skills
  • Provide Systems support on Production Services to resolve issues ensuring a great customer experience
  • A self-starter, with the ability to learn and understand complex systems without difficulty
  • A good team player, have the ability to work independently with a minimum of supervision
  • Ability to work closely with other engineers, product managers and customer support
  • Professional demeanour and presentation
Key responsibilities:

*Investigating issues reported by clients and owning them through to closure;
*Overseeing and supporting integrations with 3rd party client systems;
*Project managing external and internal projects;
*Creating scripts to supplement the platform in delivering client services;
*Creating SQL queries for custom client reports;
*Support clients to comprehend the platform and building complex services;
*Proactively identifying potential issues and raise awareness of such
- Presales support and technical demonstrations of the system for clients or prospect
- Helping clients with questions about the platform and building complex services

A fantastic opportunity for a Linux Technical Support Consultant to join a global provider of integrated mobile solutions.

Benefits

  • Laptop
  • iPhone
  • Broadband
  • Flexible working environment
  • 25 days annual leave
A fantastic opportunity with a leading digital marketing company.
This job was originally posted as www.cwjobs.co.uk/job/79975256

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