Service Sector Marketing Manager - Software Company - High Wycom

Recruiter
Additional Resources Ltd
Location
Bestwood Village
Posted
10 Feb 2018
Closes
15 Feb 2018
Contract Type
Permanent
Hours
Full Time
Service Sector Marketing Manager - Software Company - High Wycombe/Nottingham

Salary circa £45k plus generous bonus on top -+ other benefits

The company develops and delivers enterprise software for customers around the world who manufacture and distribute goods, maintain assets, and manage service-focused operations.

The industry expertise of their people and solutions, together with commitment to their customers, has made them a recognised leader and the most recommended supplier in their sector. Their team of 3,300 employees supports more than one million users worldwide from a network of local offices and through their growing ecosystem of partners.

Role

Building on a legacy of differentiated capabilities and offerings in Enterprise Service, Field Service and Customer Engagement sectors, the company is looking to hire a marketing manager in the UK to further drive business growth - through awareness, consideration and ultimately pipeline generation to support P&L targets.

The company supports end-to-end service lifecycle management, including contact center, contract & warranty management, knowledge management, planning & scheduling optimization, mobile, customer & partner portals, projects, billing, service parts inventory and returns & repairs processing. With embedded IoT capabilities, They are the most complete, connected field service solution on the market and they also enable seamless processing with existing ERP and CRM platforms.

The company are looking for an individual who has a proven track record in identifying, addressing and winning new customers within the service sector globally or ideally having worked locally with one of the key players during their career. The individual must have a strong empathy and understanding with the buyers of business software who are looking to address organisational challenges in today`s and future business needs, through customer centric service provision. With a demonstrable understanding of modern and emerging marketing strategies and tactics to identify, appeal to and ultimately engage with, those individuals as they consider their software partner selection.

Responsibilities

Overall ownership of the UK based demand generation for the service sector

Key leadership and influencer of regional business demand generation (France / Spain / Portugal and mpl systems capabilities)

Key contributor to, and leverage of, the company`s global Service and Field Service GTM and marketing campaign construction for in market awareness and demand generation

Manage, lead and influence a matrix of internal and external resources and budgets to conceive and deliver in market actions to drive awareness through to pipeline and revenue increases

SME for all elements of marketing mix pertaining to Service offering in the company portfolio ( PR , AR, Digital media including GDA, PPC, SEO and prospecting, retargeting and all forms of social media )

Originator of or coordinating the production of materials and content to support business generation actions and thought leadership positioning.

Reporting Structure and Resource Ownership

Reports to Regional Marketing Director -

Ownership of significant budget responsibility

Shared leverage of all internal and external IFS marketing and agency resources to deliver on agreed plan against measurable outcomes.

No direct reports

Qualifications

They are looking for individuals with the following competencies:

Experience of working with, or supporting Service and Field Service Management marketing functions

Understanding of the field service and/or aftermarket business, focusing on Industrial IoT, Connected Assets, Scheduling Optimization, Predictive Maintenance, Performance Based Services, Mobility, Claims & Warranty Management and Repair & Logistics

Proven track record of success in managing all aspects of omni-channel marketing mix actions

Excellent communication and customer-facing skills

Strong written and verbal English language skills

A sense of urgency to ensure rapid resolution of complex and critical issues whilst remaining calm and professional under pressure

The ability to work to contracted and targeted service levels whilst understanding the value and importance of responsiveness and clear communication

A willingness to take ownership of issues and the persistence to see problems through to conclusion

Remarks

Competitive salary and bonus

Generous benefits package

Office-based, High Wycombe or Nottingham with flexibility to be remotely based.

The company offer an exciting global workplace with professional, passionate and committed colleagues that focus on creating value for our customers. You will be working with and influencing industry-leading products used by some of the world`s largest companies and are given the opportunity to shape your own work and career through a work environment based on trust and flexibility.

The company is committed to promoting equal opportunities in employment. All job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.

Additional Resources are an Employment Business and an Employment Agency as defined within The Code of Employment Agencies & Employment Business Regulations 2003.

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