2nd Line Network and Infrastructure Support Administrator

Retinue Solutions
10 Feb 2018
15 Feb 2018
Contract Type
Full Time
Thirteen Job Vacancies
Directorate: Resources Information, Data and Technology
Post Title: 2nd Line Network and Infrastructure Support Administrator
Salary: £26,975
Hours of Work: 37
Status: Permanent
Location: Across the boundaries of Middlesbrough, Stockton and Hartlepool

Closing Date: Friday 23rd February at 5pm

To apply for this role, access the following link - https://page/jobs

A social heart with a commercial outlook…

We are the largest landlord group in the North East, owning and managing almost 34,000 homes in an area spanning North Tyneside to York, with the majority of properties in the Tees Valley. We have plans to build at least 2,000 new homes over the next five years, as well as investing over £100m in improving the homes we manage. By doing this, we will make a major contribution to the regeneration of the Tees Valley to support the local economy.

Thirteen people are deeply passionate about what they do and why they do it.

As part of our drive to continue to improve service to our customers, we are positioning neighbourhoods firmly at the heart of our business, and aiming to deliver even more focussed services at a local level. To achieve this we are recruiting to a range of roles aimed at increasing our visibility, and ensuring the services we deliver are coordinated to ensure the best possible experience for people living in a Thirteen home.

We are a social purpose business that uses our commercial expertise to meet our priorities

We are seeking someone who shares our values to be responsible for the day to day operational IT issues relating to the network and mobile infrastructure. This includes working as the point of contact, responding to escalated calls from telephone, emails and self-service tickets from customers looking for technical assistance as well as providing second line network and mobile device support. You may be required to step into 1st line contact to cover staff absence.

The person

The right person for the role will be able to demonstrate the following:
*Information Technology Infrastructure Library (ITIL) Qualification
*Thorough knowledge of Microsoft desktop applications
*Experience of providing a high standard of IT service delivery and customer service
*Experience of working in a helpdesk environment

This role is being recruited on a retained basis by Matthew Allen at Retinue Solutions for further information regarding this position please contact him on .

To apply for this role, access the following link - https://page/jobs

Retinue Solutions is committed to equality in the workplace and is an equal opportunity employer.
Retinue Solutions is acting as an Employment Business in relation to this vacancy.

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