First Line Engineer

10 Feb 2018
15 Feb 2018
Contract Type
Full Time
A Frist Line Support job-based in Cambridge within a fast growing and dynamic organisation, due to operational needs and team growth my client is looking for a First Line Engineer to join their team on a full time and permanent bases.

Since the business was founded nearly 20 years ago, my clients have gone from strength to strength seeing their usage grow by over 114% in the past 12 months with a transactional reach of over £5 billion.

You will log and record all issues and problems via Web, Email and Phone. You will generate reports for senior team members as well as ensure SLA's at met at all times. You will also be required to track jobs and ensure all updates are communicated, you will arrange scheduled engineer activities as well as arrange unplanned when needed.

You must have excellent communication skills both verbally and written with the ability to work well within a team and autonomously. You must have a meticulous attention to detail with the ability to work well towards deadlines.

An understanding of the basic principles of networking, protocols and associated technologies such as OSI layer model, IP, TCP/IP, routing and switching WANs, LANs would also gain you success within the role.

In return, you will receive a competitive salary and have the opportunity to join a leading business who work with some of the largest globally recognised brands. You will receive a generous share scheme as well as additional benefits which include fruit, snacks and limitless coffee. This is an excellent opportunity to join a modern and growing organisation with excellent personal progression.

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