Desktop Support Engineer

Recruiter
Woodrow Mercer Group
Location
Croydon
Posted
10 Feb 2018
Closes
15 Feb 2018
Contract Type
Permanent
Hours
Full Time

Desktop Support Engineer

Croydon

£26,000 - £27,500 per annum

Plus: healthcare & dental, 25 days annual leave, free lunch & gym access

Woodrow Mercer have been engaged by a highly prestigious establishment to recruit a Desktop Support Engineer to join their IT support operation in Croydon.

Reporting to the Director of IT, the Desktop Support Engineer will provide a comprehensive and effective technical support service.

Key Responsibilities:

  • First point of contact within the Service Desk for client telephony calls
  • Troubleshoot and maintain all IT hardware and software
  • Responsible for ensuring all calls are dealt with in accordance with SLAs.
  • Published processes and procedures are followed at all times
  • Receiving and owning issues; enquiries and change requests for support from clients and prioritise these requests accordingly adhering to SLA's
  • Cisco Switching management to level 1 fault resolution
  • Cisco WIFI Management and level 1 incident resolution
  • Manage SCCM packages Creation and Deployment
  • Manage the escalation to 3rd Line Support for all relevant customer reported incidents
  • Perform basic troubleshooting and diagnosis for all issues using the technical resources and monitoring tools available
  • Attempting to resolve user issues before they require escalating
  • Manage all documentation and asset registers and provide users with training guides
  • Support staff in using IT equipment and provide training on new software and hardware as necessary

Key experience/requirements:

  • Experience and knowledge of Active Directory, WIFI, SharePoint Online and Office 365, Windows 10, All MS Office Suites
  • Knowledge of both general IT H&S issues relating to work, both for self and all potential users
  • A good level of written and spoken English is essential
  • 3 years + experience in a IT support function essential
  • You must be a personable and approachable individual, with the ability to communicate effectively with VIP users.

Interested? For more information, please apply now for immediate consideration.

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