IT System Administrator / IT Support Lead

Recruiter
TAB IT RECRUITMENT SOLUTIONS LIMITED
Location
London (Greater)
Posted
10 Feb 2018
Closes
15 Feb 2018
Contract Type
Permanent
Hours
Full Time
My client based in London have a vacancy for a IT System Administrator/Support Lead The IT System Administrator will provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals. They will also be responsible for responding to, documenting and resolving service tickets in a timely manner according to SLA. The IT System Administrator must have excellent problem-solving skills in order to diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to appropriate IT staff members. The System Administrator will also perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention. This position will support multiple platforms including desktops, laptops, mobile devices and videoconferencing equipment. This position may require independent work, sharing information and assisting others with work orders. Responsibilities: Provide exceptional customer service in person, via phone and email as appropriate Resolve help desk issues including troubleshooting hardware and software issues Perform user administration duties Requirements: One to two years of hands-on experience working in an end-user desktop support role or computer operations environment required. Microsoft Office 365 Windows 8, Windows 10, Windows Server 2003 and 2008 and 2012 SaaS and PaaS knowledge preferably AWS cloud Linux experience VOIP and Lan management Remote Desktop support Azur and Exchange Online Patch management Advanced printer / peripheral device troubleshooting Remote support for handheld smartphones and tablets

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