2nd/3rd line Desktop Support Analyst

Recruiter
Ping IT Recruitment ltd
Location
Uxbridge
Posted
10 Feb 2018
Closes
15 Feb 2018
Contract Type
Permanent
Hours
Full Time

Onsite support hours to be covered (on a rotating schedule) are 08:00 to 17:30 hours. The key responsibilities associated with this position are as follows:

  • To undertake general desktop problem management and resolution – 2nd line & 3rd line technical support within the European business

  • To work with remote teams to ensure the infrastructure environments achieve maximum up-time

  • To follow standard practice and procedures to provide solutions in line with standards, recommending improvements where appropriate

  • Working closely to implement new technologies, and participating in roll-outs within the Europe/Australasia business unit

  • Coordinate with regional teams to ensure Global solutions are implemented where appropriate whilst also understanding local requirements

  • Incident Management, Problem Management and Change Control

  • Participate and lead various projects, as required with other team members, wider teams and the business. Examples of previous projects being planning/installation of infrastructure into remote plant locations, employee migrations following business acquisition, Active Directory child domain consolidations, company integrations, OS & Office roll-outs and office site relocation's

  • Esurance that hardware lifecycles are maintained; planning, purchasing and implementing replacements in timely organised fashion

  • Meeting room support - audio visual equipment management locally and with 3rd party organisation; preventative maintenance; providing support to leadership during specific meetings/sessions

  • Provision of onsite training, where applicable

  • Working with external systems and service providers to facilitate the resolution of problems

  • Work closely with local and remote leadership teams to ensure that the business experiences high levels of customer service in relation to site IT support

Qualifications

Qualifications/Skills/Experience

  • At least 3-5 years demonstrable experience working within PC/Local Area
    Network (LAN) environments

  • Experience of the following products:

    • Windows 7/10

    • Windows 2008/2012 Server

    • Active Directory

    • Exchange 2010

    • MS Office Applications 2010/Office 365

  • Configuration of backup procedure and use of backup software

  • LAN / Switches, installation, configuration and/or support

  • Server installation, configuration and/or administration

  • PC imaging

  • Experience of supporting and configuring laptops and desktops

  • General hardware knowledge

  • Demonstrable experience of seeing a project through to completion to
    add business value

  • Familiarity of Help Desk systems (preferably Remedy)

  • Graduate Calibre (preferably computer science qualification)

  • Previous experience working in a Service Team or customer-facing role

  • ITIL training/qualification or awareness


This job was originally posted as www.cwjobs.co.uk/job/79958727

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