Client Implementation Manager Telecoms - London - £36,000

Ashdown Group
10 Feb 2018
15 Feb 2018
Contract Type
Full Time
Implementation/ Onboarding Manager - West London. - up to £36,000 + Bonus. The Ashdown Group has been engaged by a highly successful independent telecommunications provider, to assist in their search for an Implementation Manager.
The ideal candidate would be experienced in customer and client-facing roles, within a telecoms sales or technology sales focused environment. You will have demonstrable experience client onboarding and service implementation.

The focus of this role will be the daily onboarding process for high profile corporate and consumer clients into the business and ensure the smooth transition of service; this will include client meetings, managing, monitoring and reporting daily workflows as well as managing 3rd party suppliers and all new implementations.

To be successful, you will need to demonstrate the ability to cope in a fast moving environment with varying workload and pressure from both internal and external sources. You will be able to listen and communicate proactively and possess excellent problem solving, decision making and judgement skills.

The use of a professional project management framework and capacity management for complex environments will be essential to enable delivery of key targets. This is a deadline driven environment, and therefore candidates must be assertive and possess the ability to work collaboratively with suppliers to deliver services which meet the companies SLAs.

This is a key role reporting to the Head of Operations as part of a dynamic team. You will manage the onboarding of mobile / fixed voice and data inventories, reporting on updates for new orders and service transitions/relocations. You will monitor the order workflow pipeline and delivery trends, while updating internal and external customers on order progress.

In return, our client offers a competitive salary and bonus package. The company invest heavily in their staff and full training will be given. Therefore this would suit someone who wants to develop their career and be part of a highly reputable and rapidly growing company.

Please CLEARLY state all relevant experience on your CV to stand the best chance of securing an interview. Please quote job ref: ASH16515SH3 in your subject line.

The Ashdown Group Ltd acts as an employment agency in respect of permanent vacancies and as an employment business in respect of temporary vacancies.

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