Service Desk Analyst / 1st Line Support

Michael Page International
10 Feb 2018
15 Feb 2018
Contract Type
Full Time
1st Line / 2nd Line / Active Directory / WinTel / Microsoft / DNS / ITIL / Service Desk Analyst / IT Support / Desktop Engineer / Chorley

Client Details

Private SME business experiencing large growth based in Chorley


Key Tasks:
  • To capture and record tickets in the Service Desk System that will allow accurate fix or fulfilment.
  • To own tickets through to completion, even when they have been passed to others or a 3rd line party.
  • To accurately fix or fulfil 1st and 2nd line tickets.
  • Provision of based Service Desk often working isolated from other IT teams.
  • To continually update the IT Service Desk database.
  • To continually work with owners of 3rd line Service Desk queues.


The successful candidate will be able to demonstrate:

  • Tenacity and Resilience in problem solving
  • An ability to accurately capture and succinctly document both incidents and requests
  • Excellent interpersonal, communication and negotiation skills.
  • Excellent organisational and planning skills, able to prioritise own workload and meet deadlines.
  • An outgoing personality, conscientious with an eye for detail and an eagerness to learn.
  • A willingness to be flexible dependent upon the demands of the business dynamics.
  • An ability to work under pressure.
  • Excellent written and verbal communication.
  • A working knowledge of IT Systems and Technology.
  • Excellent customer service.
  • An ability to work autonomously.

Job Offer

Salary subject to experience and qualifications.
This job was originally posted as

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