Senior Desktop Support Engineer - Trading Floor, London

Recruiter
Project Recruit
Location
Farringdon
Posted
10 Feb 2018
Closes
15 Feb 2018
Contract Type
Permanent
Hours
Full Time

Senior Desktop Support Engineer (Trade Floor Support) - London

Our client, a major global organisation, has an excellent opportunity available for enthusiastic, motivated and hardworking Senior Desktop Support Engineer with solid experience within the Financial Services industry. This will be a temporary 6 month contract basis (extendable). The office is based in London.

It is essential that applicants have 5 years' experience in Desktop Support Roles, with recent experience of providing End User Desktop Support within a similar Trade Floor/Executive/Business support role within Financial Services. Strong communication and excellent customer service skills essential. Applicants must be committed, reliable and flexible. Competitive salary based upon experience. Immediate start.

Summary of Duties & Responsibilities:

  • EUC Support including Desktop, Laptop, Blackberry, Printer, Audio/Video equipment
  • Lotus Notes, Sametime, Exchange/Outlook Support
  • Critical Executive/Business/Trade Floor Support
  • After hours support change records and post-certification of Telecom, Firewall, Storage, etc. changes.
  • Coordination of power shut down or DR activities
  • Vendor escorts and odds/ends at Greenford and Wallbrook
  • Round-the-Clock support in AV Rooms during ILT meet, ISL meet, Town Halls, external Client hosting events, etc.

Job Description:

  • After hours support change records and post-certification of Telecom, Firewall, Storage, etc. changes.
  • Physical layer troubleshooting for APCON config issues at Walbrook
  • Cable work in MDF Room
  • Cisco call center upgrade support and vendor escort
  • Vendor escorts and odds/ends at Greenford and Wallbrook
  • Firewall requests for local network enhancement projects
  • Coordination of power shut down activities
  • LAN Configuration
  • Project responsibilities: Segmentation Support, E2.0 rollout of new tools, Outlook, etc.
  • Technical support to address EMC Storage, NetBackup Appliance, Qualys, etc. related issues raised by respective GTO groups.
  • Providing end to end support for 20 Video Conference Room, 1 Training Room and 8 number of personal video devices which are used by European Management Team.
  • This includes weekly check in VC room, troubleshoot and resolution of AV Issue and if required then work with Video and External Vendor for any VC related issue.
  • Technical assistance to senior leaders, heads of business units during their meeting in UK Telepresence Room.
  • Escalate break-fix issues of AV hardware to VIDEO group. Then co-ordinate with Reception Desk to book affected Room(s) for vendor Technician to visit onsite and troubleshoot & fix the issue. Escort vendor Technician onsite and provided necessary technical assistance needed.
  • Submit request(s) online with relevant vendor Courier for pickup of faulty AV equipment. Then co-ordinate with building Loading Bay in booking a Date & Time slot for the pickup. On arrival of Courier provide necessary escort and assistance in moving the faulty AV equipment from Vanguard premises to Loading Bay.
  • Test and share feedback/results for any new AV technology/software/hardware to be deployed in VIE.
  • Round-the-Clock support in AV Rooms during ILT meet, ISL meet, Town Halls, external Client hosting events, etc.

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