Application Support Analyst

Big Red Recruitment
10 Feb 2018
15 Feb 2018
Contract Type
Full Time
ROLE:Application Support Analyst

SALARY: £26,000 with a clearly defined salary progression plan + excellent package

LOCATION: West Midlands

You will be responsible for second line support of the POS application, in particular the cash handling module. You will support regional teams with queries within the system and support in test execution for new releases.

As Application Support Analyst, you will be responsible for:
·Provide second level support to the business including the escalation of any issues to third parties
·Escalate any errors to the IT Manager and understand user requirements
·Testing of new versions of applications
·Perform system maintenance and conduct daily checks
·Identify areas of improvements to existing systems
·Provide documentation for support teams for new applications
A background in infrastructure support and payment-based applications would prove highly beneficial. Previous experience within the retail sector is highly beneficial, as a grasp of the applications that are being used is essential. Experience of Powershell scripting and PostgreSQL Database Management is desirable.

The Ideal candidate:
·Ability to identify, develops, track and manage business requirements
·Excellent listening, interpersonal, written, and oral communication skills
·Technically minded yet business driven
·Capable of building trust and relationships at all levels
·Ability to effectively prioritise and execute tasks while under pressure
·Experience working in a team-oriented, collaborative environment
·An understanding of financial processes is desirable eg. AAT qualification

The role is based at the busy West Midlands office which is easily commutable from Nuneaton, Leicester, Nottingham, Coventry, Birmingham, Tamworth, Sutton Coldfield, Solihull, Market Harborough, Lichfield, Loughborough, Rugby, Leamington Spa, Warwick, Staffordshire, Burton-on-Trent and Derby.

Big Red is a specialist IT Recruitment agency who provides both contract and permanent recruitment solutions. All vacancies are exclusive to Big Red and should you feel you meet the criteria and you are interested in the vacancy being listed please apply through this job posting.

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