1st Line IT Support - Networking

Recruiter
Spring Technology
Location
Hatfield
Posted
10 Feb 2018
Closes
15 Feb 2018
Contract Type
Permanent
Hours
Full Time
The Company
Spring Technology are now recruiting for an awarding winning organisation to recruit a 1st line support advisor, with excellent experience working within Technical Support, 1st line support or strong Customer Service experience with an interest in IT.


The Role
Working within a market leading telecommunications company you'll be working with cutting edge technology within a fun and vibrant team
You'll be delivering a high level of customer service, assisting with a wide range of enquiries regarding the company's products and services.
You will be placed on a training scheme with unparalleled progression with one of Telco's biggest names in the UK - Perfect entry level position for an enthusiastic individual seeking a role in IT and Telecoms


The Responsibilities
- Developing a thorough understanding of cutting edge market leading telecoms products
- Assisting customers with a wide range of enquiries regarding their accounts
- Administrating customer account details using a range of IT systems
- Responding to online customer enquiries
- Working process flows and diagnosing issues to resolve customer problems

The Requirements
- Strong experience within a technical support / help desk environment
- Possess excellent communication skills and rapport building skills over the phone
- Exceptional customer service skills required
- Have a focused attitude and experience of technical assistance
- Excellent experience within a B2B environment OR strong experience within a technology focused consumer environment

Apply now to be considered for one of the hottest entry level IT roles in the Hatfield area!!

Spring Technology is acting as an Employment Business in relation to this vacancy.

Spring Technology is an Equal Opportunities employer; we welcome applicants from all backgrounds.


This job was originally posted as www.cwjobs.co.uk/job/79976230

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