Service Desk Engineer

10 Feb 2018
15 Feb 2018
Contract Type
Full Time
Service Desk Engineer

Our client recognises that it's important to have a customer contact technology solution that matches both current and evolving customer service needs.

Whether you're a 75-seat operation with ambitious growth plans or a major multi-national organisation with thousands of advisors spread across multiple geographies, our client can recommend a proven contact centre solution that will match your requirements precisely.

Position: Service Desk Engineer
Location: Glasgow
Job Type: Permanent
Hours: 40 hours per week
Salary: £Competitive
Benefits: A competitive salary; Ongoing Learning & Development; A fun working environment; an opportunity to work for a Great Place to Work ranked company.

Closing date: 28 February 2018

About the role:

Are you looking to take the next step in your technical career?

The fastest growing and most dynamic contact centre specialist in the UK are looking for an experienced Service Desk Engineer who excels in Customer Service and incident/problem/change management fulfilment to welcome to their world.

Reporting to the Service Desk Operations Manager you will play an integral part in the support service they deliver to their customer base at Tier 1 level and have a significant impact on CSAT KPI contribution.

Lots of opportunity for an experienced Service Desk Engineer to get involved and gain more experience within a fast paced, growing, future focussed business.


-You will deliver brilliant customer service
-You will act as the central contact for our customer base
-You will interface with a wide range of internal stakeholders
-You will take on assigned cases, ascertain importance and provide first line troubleshooting to resolution
-You will be responsible for the communication strategy with the customer
-You will proactively own the technical progression of standard incidents/changes/problems
-You will work innovatively and confidently, supporting your team mates to meet challenging targets

About you:

-You will have Customer Service experience
-You will have a technical troubleshooting experience
-You will be technically minded, experience with contact centre technology would be desirable
-You will be a confident and clear communicator (We are brilliant at Customer Service!)
-You will have a working knowledge of ITIL process

You may have experience of the following: Service Desk Engineer, Associate Service Desk Engineer, IT Support, Telecoms Engineer, Telephony, Helpdesk Support, Systems Administrator, Network Engineer, Technical Support, Infrastructure Engineer, Contact Centre Solutions etc.

This vacancy is being advertised by EasyWeb Recruitment, the UK’s leading Online Recruitment Agency. The services advertised by EasyWeb Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications.
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