Service Desk Manager

Recruiter
Cyberteam
Location
London (Central)
Posted
10 Feb 2018
Closes
15 Feb 2018
Contract Type
Permanent
Hours
Full Time

Service Desk Manager

Central London

£50,000 - £60,000

Overview:
We are working with a Global Financial client who are looking for a Service Desk Manager who will motivate, and develop the current team of Service Desk Support Analysts and Desktop Engineers around the world and continue to build a service-oriented and professional working environment. You will be tasked with changing procedures and processes in a pressurised and challenging environment that is constantly looking to evolve.

Role & Responsibilities:
• Act an escalation point for the engineers
• Meet and exceed the departmental / Managerial objectives.
• Meet client expectations and excel at service delivery through reporting and continuous monitoring of all aspects of the Service Desk
• Provide leadership which enables professional decision making and effective team working.
• Continuously look for development / training areas and improvements for the entire team
• Coach and develop the team on a daily basis
• Support the team with call escalations and complaints
• Carry out monthly team meetings, monthly One to One’s and performance reviews with the current teams.

Essential Skills & Experience:
• Managing a Service Desk in multiple locations
• Strong technical ability, Exchange 2010 -2013 (Group Policies) & Active Directory
• A basic understanding of MS Office and other common tools.
• Experience and working knowledge of ITIL principles

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