1st Line Support

Hays Specialist Recruitment Limited
10 Feb 2018
15 Feb 2018
Contract Type
Full Time

1st Line Support Technician


Paying up to £25,322 6 Month FTC

Your New Company

My client is a large Public Sector organisation based in Rotherham and is looking for a 1st Line Support Technician to join their expanding team.

Your New Role

As a 1st Line Technician you will work within the IT Services and report in to the Services and Change Manager this is a key role within my client's organisation, you will be supporting a large user base made up of approximately 20000.

You will ensure a high level of customer service in providing technical diagnosis, resolution and support for a varied range of hardware and software to meet the needs of all clients. This is therefore a great opportunity to gain experience and skills across a wide range of industry recognised IT resources.

What you need to succeed

As a 1st Line Support Technician you will have the ability to manage a large volume of calls and user fixes, not only will you provide remote support you will also provide desk side support.

My client maintains several thousand user accounts operating in a multi-site environment linked by high-speed Internet connections. There are five data centres, predominantly a VMWare server environment, with servers and desktops mostly utilising Microsoft operating systems.

You will have demonstrable experience in:

  • 1st Line Technical Support including desktop PCs, laptops, Apple Macs & various mobile devices such as tablets,
  • Excellent customer support, problem solving ability and communication skills
  • In supporting/fixing Microsoft eg Active Directory, Microsoft Exchange Server, Windows Server, Remote Desktop Services
  • Handling a large volume of calls & fixes
  • Excellent customer support, problem solving ability and communication skills
  • Trend & Analysis of requests raised

What you'll get in return

In return you will receive a competitive salary of up to £25,322 and an excellent opportunity to join a great organisation

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Emily Prescott-Good for further information

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