1st Line Support

Recruiter
Hays Specialist Recruitment Limited
Location
Catcliffe
Posted
10 Feb 2018
Closes
15 Feb 2018
Contract Type
Permanent
Hours
Full Time

1st Line Support Technician

Rotherham

Paying up to £25,322 6 Month FTC

Your New Company

My client is a large Public Sector organisation based in Rotherham and is looking for a 1st Line Support Technician to join their expanding team.

Your New Role

As a 1st Line Technician you will work within the IT Services and report in to the Services and Change Manager this is a key role within my client's organisation, you will be supporting a large user base made up of approximately 20000.

You will ensure a high level of customer service in providing technical diagnosis, resolution and support for a varied range of hardware and software to meet the needs of all clients. This is therefore a great opportunity to gain experience and skills across a wide range of industry recognised IT resources.

What you need to succeed

As a 1st Line Support Technician you will have the ability to manage a large volume of calls and user fixes, not only will you provide remote support you will also provide desk side support.

My client maintains several thousand user accounts operating in a multi-site environment linked by high-speed Internet connections. There are five data centres, predominantly a VMWare server environment, with servers and desktops mostly utilising Microsoft operating systems.

You will have demonstrable experience in:

  • 1st Line Technical Support including desktop PCs, laptops, Apple Macs & various mobile devices such as tablets,
  • Excellent customer support, problem solving ability and communication skills
  • In supporting/fixing Microsoft eg Active Directory, Microsoft Exchange Server, Windows Server, Remote Desktop Services
  • Handling a large volume of calls & fixes
  • Excellent customer support, problem solving ability and communication skills
  • Trend & Analysis of requests raised

What you'll get in return

In return you will receive a competitive salary of up to £25,322 and an excellent opportunity to join a great organisation

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Emily Prescott-Good for further information

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Similar jobs

Similar jobs