Operations Analyst (VME)

Manchester Technology Hub
Tyne and Wear
10 Feb 2018
15 Feb 2018
Contract Type
Full Time
An Operations Analyst (VME) is required at a Large Public Sector Client for an initial 5 months contact.

The responsibilities of Support Operations Analyst include, but are not limited to:
• Prioritises and diagnoses incidents. Investigates causes of incidents and seeks resolution in conjunction with specialist support teams. Facilitates recovery, following resolution of incidents
• Owns an issue until a new owner has been found or the problem has been mitigated and/or resolved
• Initiates and monitors actions to investigate, analyses patterns and trends and resolves problems in systems, processes and services. Determines problem fixes and/or remedies. Assists with the implementation of agreed remedies and preventative measures
• Uses database management system software and tools and knowledge of logical database schemata, to investigate problems and collect performance statistics and create reports
• Carries out routine configuration, installation and reconfiguration of database and related products. Optimises database performance and forecasts resource needs
• Reviews requirements and specifications, and defines test conditions. Analyses and reports test activities and results. Identifies and reports issues and risks associated with own work
• Ensure alignment to standard configuration management practices and procedures in order to identify, track, log and maintain accurate, complete and current information.
• Understands core technical concepts related to their role and is able to apply them with guidance
• Identifies improvements and supports proposed solutions through to implementation by supporting the organisation and introducing more effective and efficient solutions (people, processing and tooling) to deliver increased automation

Experience Required

VME experience is essential

• ITIL v3 foundation qualification
• Experience in the operation build and configuration, administration and support of IT Operations, application technologies and solutions – hardware, software, commercial off the shelf (COTS) and opensource packages/solutions, virtual and cloud including IaaS, PaaS, SaaS
• Experience of Monitoring and Event Management
• Strong experience in Service Management & Operations (particularly Request Fulfilment, Incident/Problem/Change Management)
• Appreciation of data management regulations and policies and Information Lifecycle Management frameworks
VME Analyst Extensive VME (OpenVME) experience including skills for SCL, IDMSx (incl. stopping and starting TPs and VMs), ALTADATA, Production Execution Scheduler (PXS), managing of filestore, SuperNOVA System Management and Technical Support, VITAE and ActiveConductor, Object Control File (OCF).

Job closes 13/02/18

Reed Specialist Recruitment Limited is an employment agency and employment business

Similar jobs

Similar jobs