Data Gathering Administrator - London

Recruiter
Momenta Operations Ltd
Location
Farringdon
Posted
10 Feb 2018
Closes
15 Feb 2018
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time

What's The Role?

Our client, a 'Big Four' Professional Services firm, is looking for people to join the administrative support team on a financial review project. After training, you will be given responsibility to manage assigned cases, supporting the resolution of complex regulatory risks and issues, in line with FCA objectives. This is a fantastic opportunity to gain experience with an established Professional Services firm, in a supportive and fast paced environment, with the scope to learn and develop skills.

Tell Me More

  • Location: London
  • Start date: February and March 2018
  • Rate: £120 per day
  • Contract until end of June 2018

Your day-to-day activities will include:

  • Research, gather and present data relevant to the customer complaint using in-house systems to log and allocate cases for review
  • Ensure the complaint handling process is complete and sufficient data has been gathered to ensure full investigation can be completed
  • Gather information to deadlines and quality standards whilst maintaining customer outcomes
  • Communicate with clients through written correspondence
  • Process figures, carry out analysis and produce reports
  • Liaise with the investigations team and senior managers

The Benefits For You

You'll be working with a global consultancy and advisory firm where you can use existing knowledge and experience to make a difference, as well advance your career and develop new skills. This is a highly visible role on a major project where your contribution will not go unnoticed.

In return for your hard work and strong performance, the client will implement a progression policy to enable Data Gatherers to move into a Case Handler role, where you will have the opportunity to take on more responsibility and earn a higher daily rate.

What Knowledge, Skills & Experience We Need

  • Understanding of the products against which PPI complaints are made
  • Ensure early identification and escalation of risks
  • Provide excellent customer service
  • Ability to identify opportunities to improve the customer experience
  • Work to set personal performance standards and work with the team to contribute to customer outcome within a timescale
  • Highly organised and confident to use multiple banking systems
  • Driven to achieve targets and take ownership of workload
  • Excellent analytical and letter writing skills with attention to detail
  • Relevant general banking experience internal or externally

Next Steps

To express your interest in this opportunity please click 'Apply Now' below, send your CV to: or call our Resourcing Team on

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