Systems Configurations Business Analyst

Willis Towers Watson
10 Feb 2018
15 Feb 2018
Contract Type
Full Time

Systems Configurations Business Analyst

As a Systems Configurations Business Analyst within H&B Non NA, you will be an integral member of the non-NA team, involved in a number of data implementation activities to support our international benefits offerings including the following activities:

  • Gathering requirements for inbound and outbound data feeds, setting data scrubbing parameters, defining calculations related to the appropriate benefits, and building data validations and reporting into our proprietary data cleaning system
  • Coordinating with the implementations team project managers and local brokers on timing, implementations, and requirements gathering for the successful implementation of the Data Modules

The ideal candidate will be detail-oriented and have excellent data skills.

You will have the opportunity to:

  • Enhance your technical knowledge of benefits around the world
  • Interact with Willis Towers Watson consultants around the world

Key Activities

  • Actively participate and engage in the definition of our standard Data Modules being rolled out to the H&B Non NA business within WTW, which includes the following:
    • Continue to stay up to speed with System Enhancements + newly identified Business Requirements
    • Identify areas for improvement to evolve our standard H&B Non NA Configurations Team Processes
    • Ensure our Benefits Access Clients + Country Roll Outs continue to evolve side by side with the above
  • Review and analyse census file structure, scrubbing parameters, eligibility rules, and reporting requirements (vendor reporting + payroll reporting) for implementation of Benefits Access Clients & Country Roll Outs of Benefits Engine
    • Actively participate in the data collection planning and preparation process
    • Work directly with brokers on requirements gathering for system configuration
    • Review work of more junior colleagues for data requirements and system configuration
    • Ensure appropriate governance and work quality processes are followed on all work carried out
  • Support teams for ongoing usage and maintenance the above

Performance Objectives:


  • Ensure delivery of high quality products and services by meeting or exceeding defined targets
  • Participate in Professional Excellence Review
  • Lead or actively participate in process improvement projects; review current processes and recommend / implement improvements to increase efficiency


  • Build relationships internally and collaborate effectively on teams both in the office and virtually across regions
  • Engage colleagues through effective, transparent communication and creating a sense of community by:
    • Build good relationships with the H&B Non NA Configurations Team and Non NA Implementations Team
    • Maintaining and continuing to build good relationships with WTW Local Country Teams (H&B, GBC, Operations) that our team will be working with on the H&B Non NA Configurations Team
  • Demonstrate natural ease and effectiveness when dealing with associates in other Willis Towers Watson offices


  • Deliver excellence to our clients and protect our core work by the delivery of the Benefits Engine Data Modules in support of Global H&B operations for Benefits Access Clients for the clients you are assigned to as the Doer or Reviewer and Country Roll Outs
  • Work with implementations team to define workflow processes of day-to-day activities related to Benefits Access Clients
  • Work with Regionals Ops & PE to define workflow processes of day-to-day activities related to Country Roll Outs
  • Interface with colleagues from other Willis Towers Watson offices on assignments that reflect the client's broader business issues
  • Increase efficiency within client teams by identifying ways to improve

The Requirements

  • Bachelor's degree required, preferably in a program with heavy emphasis on mathematics or business
  • Solid work experience working in as a systems analyst, data configuration and basic programming skills (Visual Basic), and strong analyst background experience in the benefits industry is preferred
  • Advanced proficiency in Microsoft Excel
  • Proven experience successfully balancing multiple projects, working with tight deadlines and producing quality deliverables on time and within budget often across multiple, simultaneous projects that may involve different procedures and project team members
  • Collaboration with a global team, including taking accountability for quality on-time delivery of work
  • Strong written and verbal communication skills
  • Self-starter attitude and ability to work within ambiguity
  • Flexibility and proven ability to diagnose and resolve issues
  • Strong analytical and creative skills
  • Continuous improvement mind-set - increasing task efficiency and effectiveness with each repetition and making recommendations for process improvement
  • Strong client relationship, interpersonal and team skills
  • Ability to work both independently and on client teams
  • Sense of accountability; owning one's work and taking pride in it

Willis Towers Watson is an equal opportunities employer and does not discriminate on any basis.

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