Service Desk Analyst : Global Music Co : 1st / 2nd Line Support

Eaglecliff Limited
10 Feb 2018
15 Feb 2018
Contract Type
Full Time

Service Desk Analyst : Global Music Co : 1st / 2nd Line Support

Start Date: ASAP

Duration: Perm

Salary: up to £29,500 per annum / £150 per day (Ltd co.)

International Music Company: has an exciting opportunity for a Helpdesk/Desktop Support Analyst with a Media background / a passion for Music to be an active member of their World Leading’s company IT Service Desk.

About the Role:

  • Monitoring call resolution progress and where necessary following up with IT staff to whom calls have been assigned
  • New Starters and Leavers administration: Network, mail accounts, application access, storage and archiving management via Windows Server, Exchange and Active Directory Admin support teams, and other resources
  • Global Account Management (LAN access and Exchange administration)
  • Proactive first level and second level response to hardware and software problems (Windows, macOS, mobile devices and accessories etc.)
  • Repairs to faulty equipment and swapping / provision of loan equipment while repairs are organised
  • Set up and preparation of new equipment (preparing notebooks, desktops, installing devices etc.)
  • Communicating details of system problems and availability, and planned outages to end users and IT
  • Provision and setting up of IT equipment (PCs, projectors, AV equipment etc.) for meetings and training sessions
  • To maintain the IT Consumables store, keeping records of stock and usage
  • To participate in and ensure compliance with the company’s IT General Controls (ITGC) and Sarbanes Oxley (SOX) procedures, reviews and reporting
  • Assist in the maintenance of the inventory of all deployed hardware and software, including licences
  • To undertake any additional tasks and projects as requested by the Service Desk Manager
  • Basic Hours of Work: 37.5 per week

About You:

  • Minimum experience required 12 months in an active service desk and technical support environment
  • Must have a Media background / passionate about Music
  • Strong Active Directory, Exchange 2010 experience. Windows Server 2008/2012 administration experience
  • Excellent written and verbal communication skills, ability to form good working relationships with business users


  • Windows 2008/2012 Server
  • Windows 7 Desktop
  • MS Exchange 2010
  • MS Office 2010/2013
  • Active Directory
  • Office 365


  • Windows 10 desktop
  • MS Office 2016
  • macOS and iOS device support
  • Exchange Webmail
  • SCCM 2012
  • Service Now

We believe in equality of opportunity for all job applicants regardless of gender, marital status, race, colour, nationality, ethnic origin, creed or religion, disability, sexual orientation or age.

Specialising within Energy Trading, Oil & Gas, Financial Markets and TV & Entertainment, Eaglecliff Recruitment is ISO accredited, a Member of REC and listed within the top 4% for Financial stability by Dun & Bradstreet. Please telephone for an immediate response or email your CV for a reply within one hour. Eaglecliff Ltd is acting in the capacity of an employment agency for permanent recruitment and an employment business for contractor resourcing.

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