Advice and Information Officer - Birmingham

10 Feb 2018
15 Feb 2018
Contract Type
Full Time

About The Royal British Legion

The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin - ensuring their unique contribution is never forgotten. We’ve been here since 1921 and we’ll be here as long as they need us.

Our Values and Behaviours

Does the following describe you?

- A desire to provide a great customer service and support
- Enjoy and thrive in working in teams and with others
- Passionate about supporting the Armed Forces community and honouring their contribution
- Come to work each day to be the best you can and to learn and develop
- An encourager, eager to share your knowledge and experience to help others

If so then we would like you hear from you….

The Role

As an Advice and Information Officer, you will based in the Birmingham Pop-in centre, spending your time supporting the armed forces community with a team of committed volunteers providing advice and information about all aspects of the Legion's work.

You will be leading the dedicated team of volunteers to plan and develop a range of engagement events with the Armed Forces Community; local partners; the public and beneficiaries to promote our services and raise the profile of the Legion in Birmingham.

Accustomed to providing advice and information support to customers, you'll have an understanding of statutory welfare provision, the benefits system and experience of building relationships with a range of different agencies. An excellent communicator with an outgoing personality and strong organisational and planning skills, you will also need good IT skills and be confident in supporting our beneficiaries through our new online database.

It is essential that you have an empathy with the UK armed forces community and some knowledge and understanding of this area would also be an advantage. Whilst the post is based in Birmingham, there maybe a requirement for travel across the West Midlands area.

This role is part time working 25 hours per week.

How to Apply

Please apply online at the Royal British Legion's website.

The closing date for this role is the 28th of February 2018

Interviews will be held in Birmingham on Tuesday 6th March 2018

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