Integration Architect - Customer Interaction Software - Home Based Role - £73k-£79k

Recruiter
The People Foundry
Location
United Kingdom
Posted
10 Feb 2018
Closes
15 Feb 2018
Contract Type
Permanent
Hours
Full Time

Client Summary

My client has been recognized as a leader in these fields, providing solutions which turn both structured and unstructured data into valuable and actionable information. Their success started by capturing interactions and their expertise has evolved into applying analytics on these interactions. Combined with years of cultivating domain expertise in partnership with customers, they can help customers not only understand what’s happening in real time, they can predict what it will be.

JOB SUMMARY

My client is looking for someone to work with new customers to take the solution concept they have bought into concrete reality. The Deployment Services team assesses the customer’s requirements and plans out the projects that will deliver a working solution. These projects involve system integration between the client’s products, call recording systems, and other customer data sources, as well as hardware design and software product installation. The position also supports existing customers as their analysis needs and technical environment change over time. The Clients Deployment Services team helps them acquire additional data for analysis, troubleshoot integration problems, and accommodate changes in their call recording systems and other data sources.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Discuss product architecture and system designs with internal and external stakeholders
  • Understand and document the Customer’s technical architecture requirements and constraints
  • Identify and document the audio and data sources that will contribute to the solution
  • Identify new integration features in Customer solution requirements and coordinate with software engineers to deliver the functionality
  • Produce system design documents in consultation with internal and external stakeholders
  • Create and maintain deployment documentation templates as products and services evolve
  • Support Deployment Engineers during implementation of the system design
  • Evaluate and recommend third-party vendor and hardware as needed
  • Recommend product changes based on Customer, deployment, or support requirements
  • Understands and adheres to client’s compliance standards as they appear in the Employee Handbook, Corporate Compliance Policies, Code of Conduct and Conflict of Interest Policy.

ADDITIONAL DUTIES AND RESPONSIBILITIES

  • May be called upon to support Deployment Engineers with installs, support tickets and other related duties
  • Performs other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

  • Advanced SQL Server (DBA activities, experience with SQL queries, functions, and stored procedures)
  • Advanced Windows server (IIS, Windows security, optimization, and troubleshooting)
  • Advanced experience documenting system designs and deployment plans with Microsoft Office applications (Word, Excel, Visio, Project, PowerPoint)
  • Networking fundamentals (TCP/IP, LAN, WAN, VPN, routing, QoS)
  • Security and encryption fundamentals (SSL/TLS, SSH, PGP)
  • Web technologies (ASP.NET, XML, XSLT)
  • Apply and teach standard software development principles, concepts, and practices
  • Understand and create program source code (C# or Java required, scripting optional)
  • Articulate complex technical topics clearly and concisely to both business and technical audiences in both written and verbal form
  • Meticulous about documentation and record-keeping
  • Work successfully with little direct supervision
  • Work successfully in a strong team environment

EDUCATION AND EXPERIENCE

  • BS/MS in Computer Science, Engineering, or Mathematics; equivalent work experience considered
  • 8+ years of experience designing, deploying, and supporting enterprise software applications

PHYSICAL DEMANDS / WORK ENVIRONMENT

Physical Demands: Some overnight travel by car or plane may be required. Ability and willingness to travel up to 25%, including internationally to North American and European customers

Work environment: Professional office environment that is entrepreneurial, creative, innovative, team-oriented, inspiring, diverse and challenging with dedication to creating and developing cutting-edge business solutions for our customers. Working conditions are normal for an office environment; work may require occasional weekend and/or evening work.

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