SUPPORT ENGINEER / HELPDESK SUPPORT ENGINEER

Recruiter
Secure Recruitment LTD
Location
Hatfield
Posted
10 Feb 2018
Closes
15 Feb 2018
Contract Type
Permanent
Hours
Full Time

SUPPORT ENGINEER / HELPDESK SUPPORT ENGINEER

£24,000 Basic + 5% Pension + BUPA Healthcare + 33 Days Holiday + Free Parking + Excellent Benefits.

Our Client is looking for a Support Technician to join their expanding dynamic Support Teams within their UK Head Office Operation. This role requires a dynamic and proactive person who is able to work well with the IT Team to Support 2000+ Users over a Multi-Site Operation. You must be technically able to Support Active Directory, Microsoft Office & Windows, as well as Troubleshoot Hardware & Network Connectivity & Issues.

Excellent Internal Progression & Training Provided to progress into 3rd Line Infrastructure Engineer.

Key Responsibilities of the role would include:

  • Technical Support Levels as required & Ensure Cases are Escalated to Correct Level
  • Regularly Check, Action & Log Requests into the Helpdesk System for Cases Logged by Email, Web or Voicemail
  • Assist Visitors to the IT Department
  • Consistently provide Excellent Customer Service to both Internal & External Customers

Key Skills & Experience required:

  • Knowledge of the MS Office
  • Knowledge of MS Windows
  • Experience of working on Helpdesks & Call Logging Tools
  • Other relevant experience such as Routers, Exchange, Active Directory
  • Experience of WAN Networks
  • Commercial Network experience

Searches: Support Engineer / Helpdesk Engineer / 1st Line Support / 2nd Line Support / Helpdesk / IT Support / IT Helpdesk / Network Support / 1st Line Support Helpdesk / 2nd Line Support Helpdesk / IT Support Consultant / Support Advisor / 1st Line Support Advisor / First Line Support / First Line Support Technician / Active Directory / Exchange / Office / Support Engineer

Locations Suitable for the role will include: Hertfordshire / Stevenage / Luton / Hemel Hempstead / Harlow / Essex / Chelmsford / Epping / Enfield / Basildon / Romford / Ilford / Tottenham / St Albans / Barnet / Hertford / Hatfield / Welwyn Garden City / Hoddesdon / Bishop's Stortford / Letchworth / Watford


This job was originally posted as www.jobsite.co.uk/job/960134067

Similar jobs

Similar jobs