Associate, Lending Case Officer

FCA Perm
London (East)
10 Feb 2018
15 Feb 2018
Contract Type
Full Time
Associate, Lending Case Officer, Lending & Intermediaries, Authorisations DivisionThe salary range will be approximately 30,000 to 40,000 GBP plus a competitive benefits package and non-contributory pension.

BackgroundAt the FCA, we're creating a fair and more resilient financial system. We're establishing more transparent relationships between financial services and their customers, building trust in financial markets and protecting vulnerable consumers.

Authorisations ensures that only firms and individuals in key roles that are fit and proper may enter and remain in the market. At various times Authorisations interacts with 56,000 firms and more than 130,000 individuals authorised and approved by the FCA as well as a constant stream of new entrants to the market. Through interactions with firms, whether already authorised or new entrants, the Division helps to shape how firms operate or propose to operate in the market.

The Lending & Intermediaries Department sits within Authorisations and has a remit encompassing authorisation and variation of permission applications from consumer credit firms including broking, lending and debt services firms and retail intermediary firms - including mortgage, investment and general insurance, and peer to peer and crowdfunding platforms. The department handles more than 4,500 applications annually, which must be delivered within a set of demanding service standards. It is also closely involved in planning for and implementing a range of regulatory changes, including the Insurance Distribution Directive.

We are now recruiting for a talented Case Officer to work as an associate in the lending team within the Lending & Intermediaries department. The focus of the role will be assessing applications from consumer credit lenders, with the potential opportunity to work on different application types involving other types of business models such as crowdfunding platforms, mortgage lenders and administrators in the future.

What does this job involve?The key responsibilities of the post holder will be:

Effectively and efficiently managing a portfolio of complex applications, primarily from consumer credit lenders. This includes gathering, assessing and analysing relevant information, investigating and mitigating potential harms to consumers, and making high-quality decisions in a timely manner.Proactive, customer-focussed internal and external stakeholder management.Attending internal and external meetings including effectively delivering difficult messages to applicant firms and other external stakeholders and influencing good outcomes.Building excellent networks and relationships to share knowledge and insight and to collaborate to achieve good regulatory outcomes.Flexibility and adaptability to thrive through regulatory and internal change.What will I get from the role?Working in Lending & Intermediaries Department, you will benefit from:

Interesting, challenging and rewarding work, helping the FCA to add public value and deliver its operational objectives.Working on high-profile and technically complex cases, including exposure to innovative business models.The opportunity to help shape the future of Authorisations, including through our ambitious change programme Delivering Effective Authorisations.Exposure to senior management within the FCA and the financial sector.The opportunity to build upon your existing skills and knowledge, and develop your career.The ability to share your knowledge and help develop the careers of other colleagues.As an Academy business we place great value on your learning and we offer world-class development opportunities which will assist you in achieving your career aspirations. Our Academy offers you a range of opportunities for personal and professional development, including our MSC in financial regulation, Future and Advanced Managers programme, sponsored study and more.

Which minimum, essential & desirable skills are required?MinimumWe're a signatory to the Government's Disability Confident scheme. This means that we guarantee an interview to any disabled candidates entering under the scheme, should they meet the minimum criteria for a role.

We're a signatory to the Government's Disability Confident scheme. This means that we guarantee an interview to any disabled candidates entering under the scheme, should they meet the minimum criteria for a role.

Experience in financial regulation.Experience of the lending sector, gained through an Authorisations/Supervision/Policy role or through external experience.Experience of stakeholder management, including senior stakeholders.Experience of managing a portfolio of casesExcellent written language skills.Ability to quickly assimilate complex information and present it in a simple way.EssentialEvidence of working effectively in an environment of continuous change.Commitment to deliver excellent quality and improve effectiveness of processes.Excellent prioritisation skills.Confidence to present recommendations to FCA committees.A highly credible role model, demonstrating all of the FCA cultural characteristics.Strong analytical skills and the ability to present the outcome of your analysis clearly and effectively.A strong team player with the ability to be flexible and pragmatic. Able to adapt to changing circumstances, positively embracing new approaches.Ability to thrive under pressure and deliver to tight deadlines.DesirableStrong oral communications skills, with the ability to successfully influence internal and external stakeholders.Ability to provide credible engagement and constructive challenge to senior internal and external stakeholders.Proactive approach in identifying and achieving continuous improvement initiativesAdditional InformationAs an inclusive employer, we are open to considering flexible working arrangements. Please contact our recruiter if you wish to apply for this role on a flexible basis.

The job family for this role is Reg B and applications close on 16/02/2018.

Selection Process: (could be subject to change)Stage 1: On-line application, please submit your CV and answer to the following application question:

Why do you believe that you are suitable for this role? Please ensure that you specifically relate your answer to the criteria listed in the job advert, covering your relevant skills, technical knowledge and competencies. (Max 300 words)

Stage 2: Screening - your application will then be forwarded to the recruiting managers

Stage 3: Selection & assessment process (could be subject to change) competency based interview and case study assessment

This role will be based in London, Canary Wharf, with a planned move to Stratford in 2018

This job was originally posted as

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