Director of Member Engagement

Hunter Merrifield
London (Central)
10 Feb 2018
15 Feb 2018
Contract Type
Full Time

Director of Member Engagement

We are very excited to be working with an industry-leading organisation based in the heart of central London to recruit their new Director of Member Engagement. This is a very key appointment, responsible for directing the membership recruitment, retention and member engagement activities of the organisation.

Key responsibilities:

  • Implement a member engagement strategy and make recommendations for further actions to drive member recruitment, retention, and engagement
  • Increase member connection and commitment, and ensuring the member experience is consistent, integrated and aligned with our goals.
  • In particular increase membership engagement and retention in the regions and be responsible for directly managing our relationship with key members.
  • Establish, plan and implement strategies to meet membership growth goals and establish metrics to measure the impact of membership activities.
  • Seek and analyse member feedback (e.g. through annual survey) and devise appropriate responses in ways which are effective, user-friendly and reflect the ethos and aims of the organisation
  • Work with the External Affairs Director to grow member engagement and channels of communication with members, building on existing networks and activities across the organisation


  • Senior experience in business development
  • Strategic and transactional implementation
  • Able to operate and inspire confidence at Board level
  • Able to build relationships effectively with a wide range of people
  • Excellent written and verbal communication
  • Able to work collaboratively and on own initiative
  • Able to think strategically and to create strategies
  • Excellent organisational skills and attention to detail
  • Commercial and financial awareness
  • Able to deal with a variety of different pressures and activities at the same time
  • Proven people management skills

If you are an experienced Membership strategy leader, with a hands-on approach, we would welcome an opportunity to speak with you, so please apply today.

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

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