Motor Claims Handler

NFU Mutual
Bristol (City Centre)
10 Feb 2018
15 Feb 2018
Contract Type
Full Time

About us

One of the UK’s leading general insurance and financial services companies, NFU Mutual has been meeting our customers’ needs for over 100 years.

Our employees are important to us. We empower and inspire them to perform, offer opportunities to grow and we recognise and reward their contribution. They are proud to work for a company that respects them and broader communities, and they trust us to be financially sustainable so we are successful now, and in the future.

The Role

At NFU Mutual we will always look for ways to settle our customers’ claims, rather than excuses not to. This makes working in claims altogether more satisfying and more rewarding. It means less no, more yes. Managing and processing motor and personal claims, you’ll listen closely to the customer and what they need – reassuring them and giving them peace of mind at what can be a stressful time.

As well as the customer, you’ll talk to NFU Mutual Agents and relevant third parties to settle claims quickly and efficiently. You’ll decide on legal liability and policy liability issues and make sure that we’re complying with all regulatory and internal systems controls. You’ll have more freedom to make decisions and manage claims in the way that you think is best. You’ll also be able to sign-off on bigger claims too. From the moment you pick up the phone, you’ll make customers feel at ease, giving them the time, care and attention they deserve.

An opportunity has arisen for an enthusiastic and motivated Claims Handler to join our Motor team based in the Bristol Regional Office.

Job Specification

The accountabilities for the role include:

  • The provision of a first class customer service
  • Making decisions on policy liability and initiating and coordinating investigations onto legal liability
  • Compliance with all regulatory and internal systems controls
  • The recording and reporting of appropriate workflow data to ensure accurate MI
  • Liaison with other Regional Staff, Agents, and Service Providers
  • Making payments within laid down guidelines
  • Working within Department procedure and practice and making suggestions for improvement
  • Meeting deadlines in line with customers service levels, litigation requirements and FCA guidelines.
  • Person Specification

    The successful person will possess:

  • A commitment to the importance of good customer care.
  • First class written and verbal communication skills.
  • The ability to analyse, evaluate and make logical decisions.
  • Good organisational skills.
  • The ability to meet challenging deadlines and department quality and service standards.
  • Previous motor claims experience is essential
  • Qualifications/Other

    Ideally applicants should have a minimum of 5 GCSE’s at grade C or above (or equivalent) including Maths and English Language. Progress towards ACII qualification would be an advantage.


    You get more from work with NFU Mutual. More support, more career development, more rewards, more job satisfaction. More of the little things that add up too, like a wellbeing package, even somewhere safe to leave your bike. Our generous benefits package includes a contributory pension scheme, annual company performance-related bonus, 25 days’ holiday, and discounts on our insurance products. We’ve a wealth of training programmes open to you and we’ll help you develop your career in the direction that you want it to go. We’ll also help you to gain recognised insurance qualifications (and we’ll even give you a bonus when you pass them).

    To apply for the role or for further information, please click on the Apply button.

    Closing Date: 02-Mar-2018

    This job was originally posted as

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