Adviser Manager

Reed In Partnership
Nine Ashes
10 Feb 2018
15 Feb 2018
Contract Type
Full Time
About us

Do you pride yourself on your ability to lead and motivate a team? Great people management skills and a passion for driving performance?

Consider the role of an Adviser Manager at Reed in Partnership!

We are on a mission to be the partner of choice for developing people and their communities. Reed in Partnership is a public service provider specialising in skills training for the long-term unemployed, increasing employment opportunities by working with employers and providing youth services.

The role

An Adviser Manager is responsible for ensuring the effective performance, productivity and well-being of a small team which will include a Personal Adviser and a Specialist Adviser. An Adviser Manager will also manage a reduced caseload (approximately 50%) according to the needs of the programme. Your responsibilities would include:
Acting as a part fee earner against agreed targetsIdentifying skills gaps and co-ordinating training needsRegular informal one-2-one reviews, provide input into the monthly CAR process, bi-annual reviews and Performance Development ReviewsCoaching of co-members by delegating responsibilitiesWeekly and Monthly checks of all KPI’sUtilising Management Information tools to monitor performance, trends and best practiceAssist the Operations Manager in preparing and delivering presentations at partner eventsMonitoring customer services and resolving basic/informal Member/Co-Member complaintsEscalating complaints where necessary to the Operations Manager

What’s in it for you? Alongside a generous base salary, you will have the freedom to run your team independently, access our wider career development framework and payment progression plans. With the chance to dramatically make a difference to the local community, this role offers immense job satisfaction.

Skills and experience

Required skills and experience:
Evidence of experience in or a desire to progress into a sales management role including the supervision of an individuals'/teams’ delivery and/or output.A personal track record of working towards and achieving targets (minimum 1 year experience).Minimum of 5 GCSE’s (grade A - C) or equivalent.Strong administration and written communication/keeping record keeping skills.

Desirable Attributes:
Experience of working in a fast paced performance target driven environment, such experience may include working within the following sectors/fields; Professional Services (Banking, Finance and Recruitment etc) or Retail etc.Experience of managing a business to business sales process.Degree or relevant qualification. Degree topics may include; psychology, sociology, social care/science. Relevant qualifications would include Information Advice and Guidance NVQs, Brokerage Standard, Social Work qualifications.

Disability Confident Commitment

We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.

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