IT Systems Technician / IT Systems Engineer / Platform Support

Bluetownonline Ltd
Denner Hill
10 Feb 2018
15 Feb 2018
Contract Type
Full Time

Job Title: IT Systems Technician - Platform Support

Location: Hemel Hempstead, Hertfordshire

Salary: £28,000 base + Shift allowance and overtime + excellent benefits and superb working environment

Job Type: Full Time, Permanent

Shift patterns:

  • Total hours 37.5 per week
  • Between hours of 6am to 10pm Monday to Friday
  • On call rotation providing 24 hour call support

Job Role:

The Company is an exciting established Technology business providing some of the largest businesses in the UK and globally with customer service and payment solutions. Their customers include some of the best known brands across the world in the UK, US and Australia.

Today, their aim is simple: To help their customers make every contact centre experience satisfying and secure for consumers. Come and discover what's refreshingly different about this Company.

They are seeking an IT Systems Technician to join their successful team who manage the day to day operations of their platforms 24/7, including first line support of Linux systems. These servers provide a mixture of critical functions including Application, Web and DB within a busy PCI hosting environment. The position requires someone with a rounded skill set across multiple technical disciplines as well as excellent communication skills to add to the existing team.

Key functional responsibilities:

  • Cover for first/second line support. (24/7 rotating shifts)
  • Manage incident tickets in line with SLAs and respond to clients requests
  • Be responsible for resolution and communication by working with wider teams through to closure
  • Liaise with clients and other business groups
  • Manage service deployments across the platform
  • Use and implement administration and monitoring tools
  • Basic day to day maintenance of servers
  • Assisting with security audits of the servers
  • Other administration duties within the department as required

Primary areas of interaction

  • Clients
  • IT/IS
  • Project Managers
  • Developers

Candidate profile, experience and skill


  • Experience of commercial systems administration, preferably in large hosting business. (Linux)
  • Basic networking fundamentals knowledge with Linux
  • Good problems analysis and solving skills
  • Excellent working practices and communications skills
  • Excellent attention to detail
  • Approachable, adaptable and results driven

Technical skills

  • Linux systems administration.
  • Networking skills.
  • ITIL is a nice to have skill.


  • 25 days holiday and increases with service
  • Excellent Share Incentive Scheme
  • Life insurance
  • Simply Health scheme
  • Access to group Bupa membership scheme.
  • Pension scheme
  • Discretionary annual bonus
  • Employee Recognition schemes
  • Free tea, coffee, fresh fruit and snacks
  • Relaxation floor (lunch area, quiet room, pool table, Xbox)
  • Well-being initiatives, such as in-house Reflexology and Sports Massage
  • Discounted offers
  • Team days and Volunteering events
  • Christmas & summer company events
  • Focused on education and training (conference attendance, higher education sponsorship)

Please click the APPLY button to send your CV & Cover Letter for this role.

Candidates with the experience or relevant job titles of; IT Systems Engineer, IT Systems Support, IT Systems Technician, IT Service Desk Technician, IT Platform Support Engineer, Systems Engineer, IT Services Manager, IT Desk Support, 1st Line Support Technician, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, 2nd Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Platform Technician, Linux, Linux Systems Support, ITIL may also be considered for this role.

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