Technical Support Analyst

Experian Limited
10 Feb 2018
15 Feb 2018
Contract Type
Full Time


An exciting opportunity working within a growing application support team located in X. As a Technical Analyst you will be responsible for providing second line support to our clients, ensuring high system availability and performance of systems and. The expanding role and variety of technical challenges that emerge on a daily basis ensures that your day to day tasks are rarely the same and offer great opportunities for innovation and service improvement.

Your primary focus will be on incident and problem records, root cause investigation and continuous service improvement. You will also be responsible for new system builds, implementing controlled changes to live client systems and managing the rollout of existing and future software versions. The team also provide out of hours support as part of an on-call rota.

Key Responsibilities

* Own, manage and resolve 2nd line application and technical support calls within SLA

* Day to day management, proactive monitoring and maintenance of hosted solutions covering over 12,000 users and 150 clients

* Primary technical contact for new client deliveries ensuring all technical aspects of solutions are delivered within project timescales

* Deployment of new software releases, service packs and functionality

* Implementation of Change Controls to live systems

* Automation of repetitive tasks

* Taking an active role in on-call rota and out of hours support

Job Requirements


* Experience in application support

* Willing to join on-call rota and support out of hours maintenance

* SQL scripting experience

* Good understanding of Windows 2012 / 2016 Server

* Excellent interpersonal skills and the ability to work well within virtual teams spread across multiple locations

* Degree educated or demonstrable experience in industry


* Good understanding of XML, its usage and integration within web services

* Good understanding of IIS webserver

* Experience with scripting languages such as PowerShell

* Experience with automation technologies such as Chef and Git

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