Customer Advisor - Financial Services
Are you are looking for a new challenge?
Following our recent authorisation by the FCA, it is an exciting time to join the One Advice Group! Our Operations department is expanding, which means we are recruiting for a number of Review Advisor's to join us in our office.
Working at the One Advice Group gives you the opportunity to make a real difference to people going through a difficult time in their lives. We support our customers and give them the right advice and guidance to move towards a place of sustainable financial wellbeing.
We’re looking for hardworking and talented individuals who want to make a positive contribution and at the same time, take on real responsibility and progress in a fulfilling career.
About The Role
Hours - 40 Hours - Shift Rotation 8am - 8pm Mon - Thurs / 8am - 5.30pm Friday
Salary: £18,500 - £23,500 (+ Bonus)
The Review Team Advisor is responsible for contacting existing customers to review their financial circumstances and discuss suitable debt solutions based on their individual needs. This will involve completing financial assessments of their incoming and outgoing expenses, ensuring that they meet the appropriate industry guidelines.
This is a telephone based role, although you will be required to communicate to some customers by other contact channels. You will have a passion for delivering for first-class customer service and always do the right thing for our stakeholders. If customers are identified as vulnerable, you may also be required to signpost them to our internal Specialist Support Unit.
This is the perfect opportunity for somebody looking to develop their knowledge of the debt management/finance industry and progress within a growing organisation.
About the One Advice Group
The Group incorporates HB Financial Solutions Ltd, one of the UK’s leading debt solution providers. Harrington Brooks and One Advice Ltd are currently helping customers repay their unsecured debts through financial management plans (FMP or DMP) and 25,000 customers trust them to handle their Individual Voluntary Arrangement (IVA).
It is a fast paced environment so the successful candidate must have the ability to work under pressure and have the willingness to be flexible dependent upon the demands of the business dynamics.
We offer a competitive salary, and will invest in your future and career progression within the Group. We provide excellent company benefits for successful candidates joining us such as subsidised gym membership, enhanced maternity/paternity pay, holiday buy scheme and many more!
Key words: Debt advisor / Debt advisory / IVA Advisor / Insolvency advisor / FCA / Debt Management / Debt Management Advisor
If you are interested in this position, please send your CV and cover letter to