Tier 3 Packet Core Authority
3rd Tier Packet Core Authority – Newbury
Excellent salary + benefits
Technology at Vodafone
Millions of people interact with Vodafone Technology every day without even realising it. Our products deliver many essential services that critical to the lives of many different people. We connect all sorts of businesses including banks, shops and the media to and critical services such as the emergency services. Our technology and network is the backbone to everything we deliver and without it we wouldn’t have a business. That’s why we’re investing heavily in it and we need talented people to help us deliver the next wave of innovation.
To drive the operational excellence of Data services and successful deployment of related projects, taking the technical lead and responsibility in a team encompassing: 2G, 3G, 4G, WiFi and other associated technologies.
To maintain the domain infrastructure throughout its lifecycle in order to ensure Services are delivered at the required level of availability and performance through pro-active service assurance.
To restore any part of the domain infrastructure to normal service in a timely, safe and effective manner.
Own and manage relationships with suppliers and key internal stakeholders in order to achieve SLAs and improve network KPIs, drive the service availability towards 99.99% or greater.
Participate in the Service Operations Management System (SOMS). Ensure compliance to theISO-20K with the IP-Services.
Deputise for your manager and act as a point of contact for Customer impacting service issues where it is necessary to make business critical decisions regarding operational support, delivery, maintenance and stability for packet data services.
Mission Critical systems you will be responsible for include GGSN, SGSN, SPGW, MME, Diameter Gateway, PCRF, PCEF, RADIUS and Access Control Filters as examples
Drive resolution of high profile escalated and complex customer issues to minimise outage durations
Support and resolve incident and problems on the production and staging environments.
Drive root cause analysis to identify corrective actions and permanent fixes, challenge/check RCAs delivered by suppliers
Ensure all work is carried out and documented in accordance with required standards, methods and procedures and drives improvements to such procedures
Participate in and chair conference calls and Operational Review Meetings, guiding actions towards Vodafone requirements.
Monitor third party performance against support SLAs and escalate issues with line manager and/or supplier.
Significant Operational Packet Core experience
Strong internal & external stakeholder management
Cisco CCNA Qualification
Beneficial - Unix administration/Virtualisation/Scripting/SDN/DevOps
Beneficial – Relevant degree
Joining Vodafone is more than a job, what we do matters. We don’t just carry minutes, texts and data – we carry people’s lives. And that’s a huge responsibility. If you think for a minute about the people you rely on…the likelihood is they rely on us.
Customers are at the heart of everything we do and we want to make a difference to the lives of our customers, and the communities in which we live and work. We support our people to give something back to the causes that mean the most to them through helping them give time and money to the charities they love.
And what’s it like to work here? We have created an environment where you can look forward to coming to work and are empowered to be at your best. We offer flexibility in how you work that helps you do your job in a way that suits you, opportunities to help you grow and progress throughout your career, and a choice of benefits to suit your lifestyle.
Commitment from Vodafone
Vodafone is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognised, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences - we are not only multinational but multicultural too. At Vodafone you will have access to our excellent flexible benefits programme that you would expect from any global company.