IT Support Technician

Recruiter
Corepeople Recruitment
Location
New Durham
Posted
10 Feb 2018
Closes
15 Feb 2018
Contract Type
Permanent
Hours
Full Time

IT Support Technician required for a new, full-time role on the outskirts of Durham City. Working for a vibrant, successful regional business you will provide 1st and 2nd line support to Group's Information Systems users in accordance with jobs assigned from the Helpdesk Co-ordinator.

The Role
The successful applicant will be required to support the computer needs of the Groups information system users, maintaining the company's Information Systems including servers, printers, virtual infrastructure, network infrastructure, laptops/desktops, software packages and communication systems across all the Group sites.

You will be required to:
Work with the helpdesk system to provide 1st/2nd line support;
Investigate, diagnose and resolve problems via phone, e-mail (1st line support) or in person (2nd line support);
Help and support in the ad-hoc day to day tasks related to helpdesk support of the group;
Ensure IT users have the correct IT equipment and appropriately approved access;
Deliver and support ongoing IT projects;
Work within a team towards team goals;
Input into ongoing problem resolution and delivery of improved services;
Carry out preventative maintenance across the group sites;
Highlight ongoing issues, progress and improvements to the Head of IT during regular update meetings;
Conduct site visits to the Group's Regional Office locations in order to perform tasks and resolve any ongoing issues;
On a day to day basis you may be called upon to help colleagues with more basic IT skills; particularly in Microsoft Office. This will mean you'll need to share your own knowledge with other colleagues within the Group;

Experience Required
1-2 years of 1st / 2nd level IT Service Desk in a busy helpdesk environment
Previous experience of helping computer users either on the phone, via email or in person
5 GCSE's or equivalent at grades A-C in Maths, English & Science
A Level or higher in IT related discipline or equivalent
Knowledge of ITIL processes is desirable
A valid, full UK driving licence - Due to the nature of this position it will be necessary for you to travel to a number of different sites and offices throughout the North East and Yorkshire so a clean full UK driving license is required.

Remuneration
£16,000 to £19,000 per annum

This is a permanent position and Corepeople Recruitment Limited will be acting as an employment agency for permanent recruitment on behalf of our client.

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