IT services, Business Applications, Product Manager

10 Feb 2018
15 Feb 2018
Contract Type
Full Time
What impact will you make? The Opportunity

Deloitte are continuously expanding their application inventory across all architectures - SaaS, COTS, 3rd party bespoke and internally developed. New applications need to be fully managed to deal with day to day events as well as continuous change, to deliver an optimal service to the business.

Role description

This role requires an experienced Product Owner or Project Manager who can liaise with stakeholders on all sides and at all levels of the business. They will need to be responsive to day to day unexpected events that impact the products for which they are responsible as well as manage the processes that ensure that their products deliver. They will need to be able to explain technical concepts to the business and business concepts to a technical audience, in a language that respective audiences will understand.


The role will be based within a one hour commute of Milton Keynes with frequent visits to Milton Keynes and London. Travel to offices other than your base location will be reimbursable in line with standard expense policies.


The position is permanent with a minimum of 7.5 hour per professional working day, Monday to Friday. The role is primarily office-based, with agile working subject to line management agreement and project requirements.

  • Working with 3rd parties to escalate issues, establish estimates and monitor SLA’s
  • Analysing, prioritising and resolving issues
  • Performing business analysis of change requests
  • Writing Functional Specifications and obtaining sign off from customers
  • Setting work schedules and priorities
  • Maintaining a service road map of maintenance, fixes, enhancements, upgrades and releases based upon input from business and vendor/developers
  • Managing product bug lists and change requests
  • Representing the service on projects that impact the service
  • Liaising with the customer and provision of functional support
  • Monitoring changes and fixes through release process, including:
  • Organising UAT/Functional testing or IT testing
  • Arranging deployment to production and UAT and logging of associated RFC’s
  • Communicating release cycles to service owners
  • Reporting on progress, usage and performance


  • Experience of technical project management
  • Experience of business analysis
  • Experience of software development based around a Microsoft toolset
  • Experience of vendor management
  • Strong at building effective relationships
  • Ability to work with minimal guidance and willing to take ownership
  • Analytical, logical, thorough and methodical
  • Troubleshooting / Problem management skills
  • Excellent interpersonal manner, communication skills & customer focused
  • Ability to translate key complex technical issues into common business language
  • PRINCE2 Foundation
  • BA / BSc in Business Studies or similar


  • PRINCE2 Practitioner
  • PRINCE2 Agile Practitioner
  • ITIL Foundation certification preferred
  • MA / MSc in Business Studies or similar
You are here: Internal Client Services

Internal Client Services (ICS) contributes to the success of Deloitte through six departments: Clients & Markets, Finance & Legal, Human Resources, IT Services, Property & Corporate Services and the Shared Services Organisation. There is no such thing as a 'typical’ ICS person or job. The work we do is as varied as our people are diverse: administrators, artwork designers, accountants, advisors, audio-visual technicians, business analysts, building surveyors, bilingual secretaries. ICS teams are based across the UK, Switzerland and India, all sharing a common goal of providing outstanding support to Deloitte and its people.

About DeloitteOur Purpose & Strategy

To make an impact that matters for our clients, our people and society - defines who we are and what we stand for. Our purpose provides the foundation for our strategy and our aspiration to be the undisputed leader in professional services: this is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent.

How will this role make an impact that matters with Deloitte?

The products that you support will provide the core services required to allow Deloitte professionals deliver a first class service to our clients.

What do we do?

Deloitte offers Global integrated professional services that include Audit and Risk Advisory, Tax, Consulting and Financial Advisory. Our approach combines intellectual leadership, industrial expertise, insight, consulting & problem solving capabilities, technology revolutions and innovation from multiple disciplines to help our clients excel anywhere in the world.

What do we value?

At Deloitte we foster a collaborative culture where talented individuals can produce their best work. We value innovative thinking, diverse insights and a genuinely distinctive level of customer service. We value difference, with respect at the heart of our inclusive culture, and we support agile working arrangements. Hear from some of our people already working at Deloitte in agile ways. We are proud to have received a Best for All Stages of Motherhood special award in 2016 as a Top Employer for Working Families.

Deloitte LLP is a limited liability partnership registered in England and Wales with registered number OC303675 and registered office at 2 New Street Square, London, EC4A 3BZ. Deloitte LLP is the United Kingdom affiliate of Deloitte NWE LLP, a member firm of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee ("DTTL"), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities.

Requisition code: 146099

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