Application Infrastructure Support

We Are SSG
10 Feb 2018
15 Feb 2018
Contract Type
Full Time
  • My client based in Basingstoke are looking for an Application Support Analyst with an excellent understanding of 2nd/3rd Line Infrastructure Support.

    As a member of the Technical Support team, the Technical Engineer will primarily provide 3rd and 2rd line support to all of their customers. The successful candidate will have a pro-active attitude and an aptitude for working with applications/systems and infrastructure to undertake the correct analysis, prioritisation and diagnosis of issues, leading to swift resolution. They will deliver a high level of customer satisfaction.

    Key responsibilities:

    • Manage and maintain the existing server and network infrastructure to agreed standards
    • Provide technical expertise to the IT support team and internal users of IT Services
    • Monitor, report and act upon security, network and server alerts
    • Implement change related activity, such as software upgrades, software packaging, server updates and infrastructure maintenance
    • Maintain relationships with vendors and suppliers and ensure all relationships are conducted in a professional manner
    • Receive, log, and correctly assign/categorise calls when operating on the helpdesk
    • Correctly identify record, escalate and resolve problem records.

    Key skills required.

    • At least 2 year working in an IT team delivering and maintaining infrastructure solutions in 1 or more of the following:
    • Microsoft Server Infrastructures
    • Microsoft Exchange environment
    • CRM Dynamics
    • Microsoft SQL
    • Hyper-V/VMWARE
    • SCCM
    • SAN Storage
    • Skype for Business
    • Strong SQL skills required

    Salary £34k

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