Hosted Services Technician

10 Feb 2018
15 Feb 2018
Contract Type
Full Time

Hosted Services Technician


Competitive Salary & Benefits

About the role

The Capita Education Services Hosted Services Technician supports the applications used to deliver Hosted Services to customers. You will have a high customer focus being actively involved in the support and development of the service including: new customer on-boarding to services; the resolution of support cases; live service monitoring and maintenance; new service provision and continuous improvement projects.

You must have technical knowledge across the Microsoft technology stack, some knowledge of Cloud Services such as (Azure), networking technologies and a background in application support with a greater level of expertise in one or more areas including knowledge of Linux. You should have a good knowledge of security practices working in a regulated environment and the flexibility to work out of hours will be required, including the possibility of being on call in the future if needed.

About Capita | Education Software Services

Capita Education Software Services are experts in helping schools and Children's Services departments manage children's data. Our management information systems enable better decision making and allow those who work with children to spend less time on meaningless administration. Visit to find out why our systems are trusted by 22,000 schools and 120 local authorities to manage their information on more than 6 million children.

What you will do:

  • Resolve support requests from customers by phone, email and online making use of the call logging system

  • Perform the on-boarding of new customers to the hosted platform and drive improvements to the process

  • Perform new hosted service implementations and patching and upgrading of existing applications

  • Proactively monitor platform logs and metrics in order to identify emergent issues performance improvement opportunities and feed into capacity planning

  • Provide feedback on all process and potential improvements

  • Keep knowledge base articles and documentation up to date and shared with the team, ensuring that documentation is created for new installations / processes

  • Ensure all services are backed up and restore tests are periodically performed

  • Work with 3rd party vendors to resolve product / service issues that are deemed to lie within a 3rd party application

Your experience will include:

  • Previous experience of managing Linux environments such as CentOS 5/6/7, RHEL 5/6

  • Administration of Microsoft Windows Server 2008/2012/2016

  • Basic administration of SQL Server and ability to query databases

  • Basic understanding of networking principles and protocols

  • Able to keep up to date with the latest technological advances

  • A good logical approach to problem solving

  • Good communication skills

What's in it for you?

At Capita, training and development aren't optional extras: they're how we do our job. We will motivate you to perform at your peak, recognising your achievements and rewarding them appropriately. As well as a generous basic salary we also give you 23 day's holiday, , company pension scheme and access to voluntary benefit options including; child care vouchers, share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle. All of this, in a professional but fun environment.

What we hope you will do next

Help us find out more about you by completing our short application process - click apply now.

Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

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Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.

If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check.

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