Technical Support Analyst

Cambridge University Press
10 Feb 2018
15 Feb 2018
Contract Type
Full Time

Cambridge University Press has an opportunity available for enthusiastic Technical Support Analysts to join the team. The roles are full time, permanent positions working 35 hours per week with weekend shift coverage as required. We are offering a competitive salary of circa £23,000 per annum plus benefits.

We are a global not-for-profit organisation, committed to the advancement of knowledge worldwide through our exciting publishing programme directed at learners. You will be joining a diverse and collaborative workforce and you will be supported in your career ambitions to achieve your potential. Help us achieve our mission, and you will have a career that is not only hugely satisfying but brings with it great benefits and a stimulating, supportive and flexible working environment.

About the role

As one of our Technical Support Analysts, it will be your responsibility to fix platform and product related incidents that disrupt the digital service our global users depend on. This will involve liaising and maintaining clear communications with third party providers from initial escalation of an issue through to resolution. The job calls for great attention to detail and accuracy with technical capability, business understanding, and the ability to relate to our customers.

With a busy throughput of technical support requests requiring decisive action we're committed to delivering consistently high and improving levels of customer support and service. It is an exciting time to join the team as more reliance is placed on technology and the support of this. We're dedicated to working with areas of the business in issue prevention and improving the customer experience.

What do we look for in Technical Support Analysts?

To be considered for this role you will be a decisive and determined character who enjoys problem solving and is a confident communicator. You will be service and customer orientated and have excellent interpersonal skills to supply technical information to a non-technical audience.

The successful Technical Support Analysts will have:

- Excellent technical and communication skills.

- An analytical mind-set.

- Strong problem-solving skills.

- Experience of supporting systems.

- A passion for technology.

- An ability to pick up bespoke software quickly.

Knowledge of any other languages would be advantageous.

We will offer a fantastic benefits package to the Technical Support Analysts

A great central Cambridge location, our office is only a ten minute walk from the train station and guided busway. Benefits include a staff incentive scheme, flexible working, free life assurance and a contributory pension scheme, 28 days' annual leave, subsidised restaurant and cafe, free on-site gym and sports facilities, and season ticket travel loans.

Why not click 'apply' today? Don't miss out on this opportunity to join an organisation that play's a leading role in today's global market place as one of our Technical Support Analysts!

Closing date: 28th February

This job was originally posted as

Similar jobs

Similar jobs