2nd Line Engineer - Professional Services Engineer up to £30k

Recruiter
Recruitment Genius Ltd
Location
London (Greater)
Posted
10 Feb 2018
Closes
15 Feb 2018
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
This dynamic IT Services company is looking tor recruit a 2nd Line Engineer.

As a 2nd Line Engineer, you will be responsible for providing technical support to the client base.

Main Duties & Responsibilities:
- Deliver high quality remote support on a range of technical incidents and problems across the client base
- Respond to and effectively resolve or escalate customer incidents, queries or complaints.
- Handle incidents and escalate problems on the various platforms and supported networks from logging ticket to resolution
- Perform IT administrative tasks on both user and server related issues
- Communicate with customers and suppliers/3rd parties at all levels internally and externally
- Help support, train and mentor other team members
- Take a 'hands on' problem solving approach; solving problems within strict SLA timeframes
- Take ownership of incidents assigned to you and manage them through to resolution
- Ensuring SLA's are met; time to respond, time to resolve and first-time-fix
- Deliver Client Projects (Hardware / Software / Cloud solutions)
- Application troubleshooting

Required Attributes
- Solid communication skills to understand client/client representatives concerns and requirements
- Microsoft Desktop Experience (with certification)
- Microsoft Server Experience (preferably with certification)
- General Technical Troubleshooting and problem-solving skills
- Clear Understanding of IT Methodology and Best Practise (preferably with certification)
- Able to prioritise under pressure and to work to deadlines
- Technically focussed but commercially aware
- Positive Disposition with a sense of humour
- Driven by results and by performing at the highest level
- Reliable and Punctual
- Ability to work within a team and add value to the members
- Comfortable communicating with staff of customers and internally at all levels (Owners trough to junior staff)
- Willingness to gain relevant qualifications and accreditation's
- Able to work under pressure

Benefits Included:

- A Great Working Environment
- Training & Development Package
- 20 Days Paid Leave (increasing by 1 each year up to 25 days)
- Reward Gateway Employee Benefit Scheme
- Cycle to Work Scheme
This job was originally posted as www.jobsite.co.uk/job/960131233

Similar jobs

Similar jobs