Microsoft Support Engineer

NBS Recruitment Ltd.
10 Feb 2018
15 Feb 2018
Contract Type
Full Time

I currently have a excellent opportunity for an experienced Microsoft Support Engineer to join my client based near Leatherhead. My client is a global award winning company who operates in over 70 different countries.

The Microsoft Support Engineer will be responsible for, pro-actively monitoring customers Microsoft environments, aiding customers with support calls and resolving customer issues. The role does operate a shift pattern, this is between the hours of 7am-7pm, they operate a 37.5 hour working week.

The Microsoft Support Engineer will need the following experience

  • Excellent Desktop knowledge on the full range of current Microsoft Operating Systems (Windows 7, Windows 8, Windows 10 and O365 would be advantageous)
  • Solid understanding of MS 2003/2008 /2012 Windows server
  • Solid understanding of O365
  • Solid understanding of Active directory including group policy
  • Understanding of Lync 2010, Lync 2013 with full Voice and Video integration is highly desired but willing to train on the Voice integration
  • Experience in setting up Standard and Enterprise edition of Lync 2010, Lync 2013 and knowledge on deploying Remote Site and Central Site with a Cisco Environment
  • Understanding of Voice technologies would be an advantage (SIP, H323, ISDN) but willing to train on Voice
  • Client focused and quick to react
  • Ability to diagnose issues and investigate solutions
  • Any Microsoft MCP or MCSA/MCSE, Cisco CCNA or IT related qualifications will be a distinct advantage
  • Excellent written and verbal communication skills
  • Proven customer service skills
  • Ability to work under pressure
  • Experience in a help-desk / Network operation environment, working to SLAs, and using ‘trouble-ticket’ applications would be beneficial.
  • Worked with Exchange 2007/2010/2013/2016
  • SQL Server and SharePoint would be advantage

If you feel you are the right candidate for this role and would like to hear more then please forward your CV

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