Technical Support Analyst - 5604
Technical Support - up to £30,000 - Darlington - Permanent
STR Group are currently recruiting for an Technical Support Analyst to become the SME in the allocated products.
Responsibilities will include:
-Develop existing applications as per the process
- Will be trained to enable support of at least one other system.
-Allocate work to junior team members and manage the review process to maintain quality and consistency.
-Investigates problems and other requests for support and determines appropriate actions to take.
-Liaise with the Support Manager and the Support Consultant to identify and assess changes that will improve the allocated product or product
-Be the initial escalation point for any customer-raised problems that prove difficult to resolve within normal support processes. This may include customer-visits
-Act as the key contact for offshore resources, ensuring work sent to offshore partners is specified to an agreed standard, and flagging any persistent issues to peers offshore
-Ensures all work is carried out and documented in accordance with required standards, methods and procedures.
Essential skills and experience:
- Working in a development and/or support environment
-Experience of working with databases
-Able to establish a good rapport with a range of business and technical colleagues and customers.
-Able to work independently or as part of a team, depending on the nature of the task in hand
If this position is of interest to you, please apply or send your CV to ***********************
STR Limited is acting as an Employment Agency in relation to this vacancy.
This job was originally posted as www.jobsite.co.uk/job/960126816