Technical Support Analyst - 5604

STR Group Services
10 Feb 2018
15 Feb 2018
Contract Type
Full Time

Technical Support - up to £30,000 - Darlington - Permanent

STR Group are currently recruiting for an Technical Support Analyst to become the SME in the allocated products.

Responsibilities will include:

-Develop existing applications as per the process
- Will be trained to enable support of at least one other system.
-Allocate work to junior team members and manage the review process to maintain quality and consistency.
-Investigates problems and other requests for support and determines appropriate actions to take.
-Liaise with the Support Manager and the Support Consultant to identify and assess changes that will improve the allocated product or product
-Be the initial escalation point for any customer-raised problems that prove difficult to resolve within normal support processes. This may include customer-visits
-Act as the key contact for offshore resources, ensuring work sent to offshore partners is specified to an agreed standard, and flagging any persistent issues to peers offshore
-Ensures all work is carried out and documented in accordance with required standards, methods and procedures.

Essential skills and experience:

-One of the following languages: .Net, Java, VB.Net, JavaScript, HTML or CSS
- Working in a development and/or support environment
-Experience of working with databases
-Able to establish a good rapport with a range of business and technical colleagues and customers.
-Able to work independently or as part of a team, depending on the nature of the task in hand

If this position is of interest to you, please apply or send your CV to ***********************

STR Limited is acting as an Employment Agency in relation to this vacancy.

This job was originally posted as

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