IT Support Engineer

STR Group Services
10 Feb 2018
15 Feb 2018
Contract Type
Full Time

IT Support Engineer- Southampton- Permanent- up to £22,000

Our client are a large manufacturer based in Southampton currently looking for an IT Support Technician to join their team based in Southampton

You will work as an IT support technician in a small IT team, providing 1st through to 2nd line IT support via telephone and on site support to a fast paced manufacturing departments and indirect staff. All calls to be logged through IT help desk and tracked to close.
Responsibilities will include;
-Support will involve giving 1st to 2nd line technical support to end users
-Using the IT Helpdesk system to track and monitor all logged support calls
-Building, fixing and upgrading hardware, including desktops, laptops
-Resolving software and application issues
-Placing orders with IT suppliers for equipment and services
-Maintaining stock and inventory
-Working with 3rd party suppliers
-Supporting the Alcatel-Lucent Telephone system
-Supporting the companywide IT backup system
-Supporting offsite and international staff in all IT and hardware issues
-Being involved and supporting IT implementation and upgrade projects (Office 365, Windows 10 etc.)
-Documenting ITIL processes and procedures

To be considered you will have the following experience;
-Windows OS, MS Office
-VPN Clients
-Knowledge of mobile devices iPads and iPhones
-Networking with TCPIP, Wlan, DNS, DHCP and patching
-Active Directory, GPO's
-Supporting telephone systems, preferably an Alcatel-Lucent
-Basic support of Microsoft Server 2012

Travel to the second site in the UK for on site support will be occasionally be required.

For further information and to apply please call Victoria at STR Group on ************ and email a copy of your up to date CV to **********************

STR Limited is acting as an Employment Agency in relation to this vacancy.

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