1st Line Support Advisor

Tangent International Limited
10 Feb 2018
15 Feb 2018
Contract Type
Full Time

My Client, one of the UK's fastest growing technology companies based in Essex are expanding and seeking a 1st Line support Advisor to join their team.

The successful applicant will be fully trained to provide a paramount level of 1st and 2nd line technical support to the customer base along with managing the provisioning of new services relating to Landline, Broadband, Ethernet and VoIP.

Duties include:

  • Act as a first point of contact, providing 1st line support to their business customers in relation to their Landline, Broadband, Ethernet and/or VoIP services
  • Escalating faults to 2nd line support when required
  • Aid customers via telephone and/or email
  • Logging faults on to our helpdesk system
  • Administration of customer accounts
  • Managing customer and supplier expectations and keeping them informed of the status of their reported issue


  • Confident using computer systems such as Windows or Mac
  • Excellent organisational and communication skills (both written and verbal)
  • Open to new processes and willing to adapt in order to meet the Business requirements
  • Team player


  • Be comfortable setting up and diagnosing wired or wireless broadband routers
  • Technical experience with SIP Trunks and Hosted telephones
  • Knowledge of traditional telephone connections such as PSTN and ISDN
  • Visual accuracy and attention to details are essential
  • A background in telecommunications would be preferable but not essential

This comes with a great salary and benefits to match. If interested please send your CV ASAP.

This job was originally posted as www.jobsite.co.uk/job/960126755

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