DevOps/Support Manager - Cloud/Agile - £excellent bonusbens

Emponics Limited
10 Feb 2018
15 Feb 2018
Contract Type
Full Time

Our client based in Northampton but commutable from Bedford , Milton Keynes and Leicester are a FTSE 100 Multichannel retailer operating 21 businesses from more than 2000 sites and employing over 30,000 people. What is even more surprising, is that the IT department is nearly 550 strong and growing.

They are looking for a DevOps Support manager paying a very competitive salary + bonus scheme plus other bens inc private health and pension

The role we’re recruiting for -

The DevOps/Support Manager will take responsibility to grow and lead delivery of the operational support team of websites and deployment pipelines for multiple brands both on premise and Cloud. They would also need to ensure the delivery of technology development projects and programmes required to support the business in achieving its goals, strategies and opportunities. Provide direction and leadership to the support and DevOps team which provides the business with a competitive edge by innovation and creativity through automation code and AWS infrastructure and services. Finally they will need to ensure that expectations are managed across the business and the Development team and deliver results to the relevant business areas.

It would be great if you had…

•Service Management alongside DevOps experience and qualifications as appropriate .

•Proven record of effective service management and delivering world class operational support and incident resolution - in both on premise and Cloud based environments.

•Previous experience of working in an Agile environment.

•A proven track record of supplier and third party management.

•Experience in networking effectively at senior levels across the business with the ability to engage and influence business leaders and peer groups.

•Effective leadership, interpersonal and communication skills - both to lead a team and be credible with business product owners.

•A good knowledge of budgeting and resource allocation procedures.

•Significant knowledge of the technical area of responsibility, eg Multi Channel or Managing Information, and thus to be able to provide insight into what can be achieved and to deliver appropriate solutions.

•Should remain aware of up and coming technologies within area of responsibility and be able to review the use of tools within the team to ensure efficiency is being achieved overall.

Responsibilities include - Manage the 24x7x365 support process and providing support to development teams from, definition of the ‘Statement of Work’ (SOW), detailed business analysis through development, implementation and post implementation reviews.

•To run in conjunction with other IT departments the Operational Review meetings with each brand, providing insights and recommendations on Customer interaction KPI’s, SLA’s,OLA’s and incident analysis.

•In the relevant initiatives, understand the strategic direction of the Business and coordinate the IT support activities needed from their own or other Development teamsto support the achievement of the business objectives.

•Working with IT Business Partners and the IT Planning team, ensure world class support and incident resolution. Work in collaboration with the S&O teams to ensure development environments, infrastructure and software and security are in place, including all NFR’s.

•Monitor the performance of a DevOps team, reporting on team delivery performance and service quality across both Test Pipelines and the Production environment.

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