IT Support Analyst

Conviviality Retail
10 Feb 2018
15 Feb 2018
Contract Type
Full Time

We have a fantastic opportunity for an IT Support Analyst to join our team based at our Head Office in Crewe. In return we will offer the successful candidate a competitive salary.

Conviviality Retail is a growing, ambitious and fast paced business with a team who want to make a difference; an exciting place to work. We are the UKs largest off-licence operator with a growing portfolio of almost 900 stores under the brands of Bargain Booze, BBs Warehouse, Wine Rack, Select Convenience and Central Convenience.

The successful IT Support Analyst will play a key role in providing technical support for internal staff and for IT improvement projects.

As our IT Support Analyst you will:

- Troubleshoot IT problems on laptops, PCs, mobiles, network and telephony

- Deliver exceptional customer service whilst responding to all support queries and adhere to all service management principles

- Administer user accounts ensuring security is maintained

- Manage escalations to external support providers, driving a high quality of service

- Identify IT problems and provide solutions to prevent recurrence

- Contribute technical ideas and solutions to drive improvements to the company infrastructure and systems

Attributes required to be our IT Support Analyst:

- 3 years of experience in a similar 2nd Line support role

- Strong Active Directory administration skills

- Demonstrable fault-finding skills for troubleshooting IT issues in a Microsoft environment

- A willingness and ability to join an out-of-hours (24x7) on call rota

- Tenacious and enquiring mind with a strong desire to discover solutions to complex problems

- At least one of the following: Expertise in automated software deployment using Microsoft tools, Bitlocker implementation, Advanced Active Directory (i.e. ADFS, Certificate Services, domain trusts, DNS, GPO, Schema)

Desirable attributes:

- Microsoft Certification or IT Degree Educated

- Mobile Device Deployment

- Windows Server experience (Windows Server 2012+)

- Mobile Device Management

- Avaya IP Telephony (implementation, administration, troubleshooting)

- Sophos Enterprise (implementation, administration, troubleshooting)

- ITIL Qualified

The ideal IT Support Analyst candidate will have experience in a similar role, with strong experience of incident management. You will have an extensive knowledge of troubleshooting Microsoft Windows and Office within a corporate environment. You will have a tenacious and ambitious disposition with a strong desire to exceed expectations and a passion to deliver an exceptional level of customer service. A flexible approach to work and the willingness and ability to join an out-of-hours on call rota (on call payment awarded) is critical. The ability to communicate effectively and produce high-quality and accurate technical documentation is essential.

To apply for the role of IT Support Analyst please click 'apply' now! We'd love to hear from you!

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