Junior Systems Engineer

Sparks Careers Morgan McKinley
London (Greater)
10 Feb 2018
15 Feb 2018
Contract Type
Full Time
A Global Bank are looking for a Sstems Engineer with 2+ Years experience

Job Purpose

* To provide operational support for the Endpoint Engineering infrastructure stack at third line level providing the ultimate internal technical escalation point for this stack within the business.
* Responsible for resolving &\or fulfilling incident, problem, change, service requests, break-fix, Application packaging requests, maintaining the master Windows images.
* Responsible for the Deploy and Operate' GPS process on behalf of the Business including Service, Operations and Service transition as per the GPS operating handbook.
* Provide technical EUC knowledge to support the GPS portfolio management function and Business project requirements
* Provide out of hours technical support by forming part of the on call roster within the team.

Key Responsibilities

* Responsible for the management, effectiveness & performance of the of the organisation's EUC technology stack operations, which will satisfy service level agreements (SLA's), and operational level agreements (OLA's), with Lines of Business (LoB), and other Run The Bank IT (RTB), teams.
* Responsible for deployment of the Endpoint Engineering technology stack and component items, including deployment planning, scheduling & control, installations, hardware & software lifecycle management, upgrades (including capacity, modifications & enhancements and end-of-life replacements), as applicable.
* Endpoint Engineering technology stack operations, including monitoring (command & control), and technical support & optimisation (to maximize availability); inclusive of systems support, communications, automation, storage, backup, restores, user access control, virus protection & safeguarding, as applicable.
* Endpoint Engineering technology stack service management, including incident-, event-, problem- and request fulfilment management and end user (customer), support, interfacing with the organisation's IT Service Delivery department's process & procedure where applicable.
* Apply & maintain suitable technical skills to support the organisation's Endpoint Engineering technology stack and its customer base.
* Develop, maintain & support suitable business & IT applications for Endpoint Engineering stack operations.
* Develop & utilize support interfaces with other departments in the organisation as well as the broader IT group and GPS.
* Endpoint Engineering technology stack risk management with respect to identifying risk, reporting risk and mitigation \ resolving risk in support of the organisation's risk department and GPS's risk management governance. No acceptance of risk to be undertaken.
* Endpoint Engineering technology stacks performance reporting against key performance indicators & metrics in support of GPS business management governance & the organisations business management governance.
* Participate in & support architecture designs, roadmaps, planning & deployments.
* Providing support & technical escalation to regional support staff as required.
* Execute additional responsibilities &\or tasks as designated by operational management

Preferred Qualifications and Experiences

* (2nd/3rd line support) in an EUC Engineering role
* Preferably an IT related degree or relevant technical certifications
* App-V 5.x packaging
* MSI packaging
* Altiris Deployment Server - Software and OS Deployment
* Active Directory - Group Policy
* AppSense Desktop Now 8.x
* Windows Server 2008 R2 and above
* PowerShell / VB / Batch scripting
* Wyse Device Manager 4.9 and above
* Windows 7 / 10
* Citrix XenDesktop 7.6

Morgan McKinley is acting as an Employment Agency in relation to this vacancy.

Please note that any references to salary or pay rates in this advertisement and in the salary refinement section are indicative only and should only be used as a guide.
This job was originally posted as www.jobsite.co.uk/job/960133187

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