IT Customer Service Help Desk Coordinator

Recruiter
Barclay Anderson Limited
Location
Loughborough
Posted
10 Feb 2018
Closes
15 Feb 2018
Contract Type
Permanent
Hours
Full Time

IT Customer Service Help Desk Coordinator - Permanent - Loughborough - £18k - £25k

You are a highly focused, reliable individual with an excellent grounding in computer skills. In this role you will deal with a high volume of calls from a uk wide user base. Problems can be anything from password reset, printer issues, connectivity etc. you will then either fix the issue directly or log and escalate. One week in 5 you will be expected to do an early shift and 6x per year you will also be on call however the reasonably high salary rewards you for this effort.

Your future employer is an extremely stable U.K business with an IT Department of roughly 100 people

Responsibilities

  • Deal with a high volume of calls
  • Deal with IT issues
  • Escalate and log issues when necessary
  • Talking staff or through a series of actions, over the telephone, to help set up systems or resolve issues
  • Prioritising and managing many open cases at one time

This role is commutable from Loughborough, Leicester, Tamworth, Burton Upon Trent, Nuneaton

Due to the high number of applications if you do not hear from us within a week unfortunately you have not been shortlisted on this occasion


This job was originally posted as www.jobsite.co.uk/job/960126552

Similar jobs

Similar jobs