MRP Database Engineer

CMD Recruitment Calne Limited
10 Feb 2018
15 Feb 2018
Contract Type
Full Time

Job Description: MRP Applications Engineer

Location: Larbert, Scotland

Hours of Work: 8:30am to 5:30pm Monday to Friday

Training Provided: Full Training in the Suite of software

Initial Duties and Responsibilities during Training / Learning period:

  • Answer phone calls from customers and Log calls on our internal helpdesk system
  • Listen to voice messages, Log calls and e-mail / call customer to make them aware their call has been received
  • Read any new support e-mails to support, Log calls and e-mail customer to make them aware their call has been received
  • Call customers and gather additional data about problems they have logged (Details of problem, example data, Database's as required)
  • Other systems include Stock Control, Incident Management, CRM, ERP and Pay TV services.
  • Development of customised interfaces and web services for 3rd party applications like Oracle SAP, Microsoft Dynamics, Sage and many others
  • Produce demo systems for sales staff to help with bids and tenders for new business
  • Prepare and present training courses

Skills / Attributes Required:

  • Good Verbal Communication skills
  • Excellent telephone manner
  • Ability to plan activities and carry them out effectively
  • Ability to manage time effectively, prioritising tasks and able to work to deadlines
  • Strong knowledge of Microsoft based operating systems
  • Strong knowledge of Microsoft Office applications, including: word processing, spreadsheets, databases, internet and e-mail
  • Basic understanding of PC hardware set-up and configuration
  • Hardworking, bright, efficient and highly organised.
  • Excellent communication skills, numeracy and problem-solving skills.
  • Self-motivated and a good team player.

Required skills:

  • Database development experience in MS SQL
  • Proven experience in writing high-performance SQL queries and demonstrating a strong understanding of SQL tuning
  • Proficient in C# or other programming languages
  • Ability to adapt to flexible work arrangements
  • Strong analytical and troubleshooting skills
  • Strong team player with desire to work in a high-speed environment with a lot of demands

Duties and Responsibilities after Software training

  • Start looking into problems logged to see the solution
  • When calling back to get extra information start to try and solve the simpler problems
  • To provide assistance to sales staff when other engineers are not available
  • To arrange for USA technical support where problems cannot be resolved in the UK

Duties and Responsibilities after 3 to 6 Months

  • To provide first line helpdesk support to external customers, internal sales staff and Resellers, assisting them with software problems via remote sessions, phone or email
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles
  • To take ownership of user problems and be proactive when dealing with user issues
  • To respond to enquiries from customers and help resolve software problems
  • To maintain a log of any software problems detected
  • To Support users in the use of software by providing necessary training and advice

Longer Term Duties and Responsibilities can include

  • Provide customer training in Office
  • Provide on-site training at a Customer
  • Performing software upgrades
  • Performing software installations for new Customer
  • Site Visits to create detailed sign off and acceptance documents dependent on resource

A clean driving license is recommended for career progression

Should you require further information regarding this vacancy please contact either Lesley Price or Lisa White at CMD Recruitment for a confidential conversation

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