Income Officer (Welfare, Income Management)

10 Feb 2018
15 Feb 2018
Contract Type
Full Time

ForViva is a forward-thinking social organisation that positively impacts communities. We're also proud to create opportunities that make things happen - for people, families, homes and communities. We're a busy team with lots to do. We can only achieve this if we've got the right resources so we look for people and partners with as much enthusiasm and passion as we have for making things happen.

We currently have an opportunity available for an Income Officer to join us to deliver high quality income management service to customers, including taking recovery action, negotiating repayments and offering advice and assistance.

Liaising with the Housing Benefit Department and Department of Work and Pensions, you will make effective use of all information that is available to reduce debt and ensure that customers are supported to repay debt by negotiating payment in full or by agreements to pay in instalments that are affordable, sustainable and reasonable.

Making appropriate referrals to specialist welfare rights and debt advice agencies where appropriate, you will undertake the preparation and service of legal notices and prepare evidence to attend case conferences, internal review panels and to court as necessary; communicating with the court officer to ensure all required information regarding tenants where court action is being taken is available to them.

With experience of working within a customer focussed environment and able to demonstrate an understanding of current social housing issues including welfare reform, candidates must have a good standard of education (GCSE or equivalent in Maths and English) and excellent communication and numeracy skills. Although not essential, membership of CIH, knowledge of relevant housing legislation and a recognised housing qualification would all be desirable.

As well as a competitive salary and a generous holiday entitlement, we offer a range of benefits for a rewarding career including a health cash plan, pension scheme, child care vouchers and staff discount club membership. We’ll also make sure you get the training and benefits you deserve.

We are currently under represented by Ethnic Minorities, LGBT Groups and people with a Disability. We would particularly welcome applications from these groups, however any appointment would be made on merit.

Closing date: 18th February 2018

This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.

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