Payroll Team Leader - NHS Shared Business Services

Sopra Steria Recruitment Limited
10 Feb 2018
15 Feb 2018
Contract Type
Full Time

Payroll Team Leader - NHS Shared Business Services

Salary: £23,000 + 5% flexible benefits

Location: Southampton

Role Overview

To be the first line manager within the department delivering timely and accurate payments to employees. To support, mentor and motivate the staff as an experienced team member, supporting the Deputy Payroll and Pensions Manager. To process all transactions within contractual time scales, following procedures, ensuring audit trails are maintained and spot checked for compliance. Delivering good customer service and the required results to support KPI’s by maintaining and standardising the following responsibilities, in support of all Clients within NHS SBS. Dealing with highly sensitive and confidential personal information. Ensure compliance to external and internal audit requirements

Key Responsibilities

  • Determine where necessary the priorities of the Team to ensure all post received into the section is appropriately actioned, bringing any urgent, confidential information to the attention of the Deputy Payroll and Pensions Manager.
  • Responsible for dealing effectively with queries from customers both internal and external, both by telephone or in person, at all times conveying a professional and efficient attitude and pass any contentious calls to the Deputy Payroll and Pensions Manager, whilst adhering to NHS SBS and Client policies and procedures
  • Monitor helpdesk calls to ensure no KPI failures
  • Monitor team emails to ensure responded to within agreed internal SLAs
  • Ensure all manual payments are calculated correctly and that these payments are processed for payment
  • Assist with training of new staff
  • Undertake Personal Development Interviews in accordance with Steria Policy
  • Escalating performance issues, recognising Service Excellence and working with Deputy Payroll and Pensions Manager where appropriate
  • Manage staff sickness absence and ensure sickness review meetings undertaken
  • Ensure archiving process adhered to. Responsible for requesting retrieval of archive boxes and sign off all boxes to be sent to archiving.
  • Adherence to ISO27001 security

Essential Skills

  • A minimum of two years’ experience in payroll with at least one years’ experience as a senior payroll officer
  • A high level knowledge of all payroll input systems, PAYE, National Insurance and Pension Scheme and the ability to interpret and apply them on a day to day basis and provide training on, complex National and Local Terms & Conditions of Service, to ensure the accurate and timely production of both weekly and monthly pay for staff
  • Ability to answer complex enquiries received, prioritising customer requests and achieving issue resolution through discussion requiring influencing skills
  • Hold team meetings and regular discussions around team objectives, workflows and issues
  • Experience of managing staff
  • Excellent communication and organisational skills
  • Appreciation of impact of service provided on customer/employee
  • Understanding Data Protection rules
  • Confident in delivering occasional bad news in relation to performance issues and overpayments
  • Exposure from occasional inappropriate behaviour

Desirable Skills

  • Good standard of Education in English and Maths, preferably with GCSE level A-C, or
  • CIPP Qualification
  • NHS Payroll exposure

About us

Established in 2005, we are now the UK's leading provider of business services to the NHS, which include Finance & Accounting, Procurement and Employment Services. We currently work with 100% of the NHS Commissioning organisations and over a third of NHS Trusts, providing a high level of governance and accountability for around £100 billion of NHS spend annually. We also provide a full range of solutions for NHS Provider organisations, ensuring cost improvements and efficiency savings, as well as improved data management and reporting.

NHS SBS is a unique joint venture between the Department of Health and Sopra Steria. Our mission is delivering £1 billion savings back to the NHS by 2020 and we have already delivered audited savings of over £350m. We provide cost improvements of around 30% for our clients, as well as providing added value solutions.

NHS Shared Business Services is committed to establishing and maintaining a working environment which is free from discrimination and values all employees as individuals. All applicants and employees are selected, recruited, trained and promoted solely on the basis of their skills and behaviour.

Find out more

Visit the NHS SBS website and the NHS SBS LinkedIn company page.

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